Empowerment and Job Design

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  • 0:05 Empowerment
  • 1:12 Job Redesign
  • 2:21 Quality Work Circles
  • 2:56 Teams
  • 3:34 Lesson Summary
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Lesson Transcript
Instructor: Jennifer Lombardo
Empowerment in job design can improve employee job motivation by increasing autonomy and task accomplishment at work. The three ways to create empowerment are to offer job redesign, quality work circles and teams.


Macrohard Technology has had a horrible year. Their new tablet product has been declared a complete failure. Their competitor, Pear Products, has outsold them in every technological category possible. Macrohard's company stock has plummeted, and employee morale is at an all-time low. The CEO has called an emergency meeting with all of the vice presidents to ask for suggestions on how to improve the company. Sharon is the human resource vice president of Macrohard and believes that she has one suggestion that could possibly help the company. Her idea of using empowerment in job design was met with much interest. She believes that motivation can be improved by increasing autonomy and task accomplishment at work. Her plan is to use empowerment as a job design method to increase worker responsibility and provide more motivation and productivity on the job. She feels that the workers are bored, unmotivated, and turnover is increasing. Job redesign, quality work circles, and teams are the three ways that empowerment can be used within an organization.

Job Redesign

Some companies believe that the adoption of empowerment means that the employee has total control over the job design. This is not correct. Companies need to work with employees and set guidelines as well as expectations. Job design is when the employee has control over developing the tasks and responsibilities of a position. The company can set basic rules over the job, such as safety requirements (wear goggles) or expectations (complete four projects a month). When empowerment is used, the employee can develop the best scenario for how to accomplish their work tasks. Should the employee be setup in a workstation or in a private office? Does the employee need constant feedback? Employees can give their input in areas such as the order of work tasks, scheduling of activities, and types of work methods. When the employee has a say in how their job is designed, the result is a more excited, motivated, and productive employee. Macrohard is asking employees to submit emails with ways to improve their job tasks and responsibilities. The suggestions are then added to the new job redesign. The next way to use empowerment within a company is to create work circles.

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