Goleman's Domains of Leadership: Definition and Concept of Emotional Intelligence

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  • 0:02 Emotional Intelligence
  • 2:20 Five Domains of EQ
  • 4:05 Lesson Summary
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Lesson Transcript
Instructor: Shawn Grimsley

Shawn has a masters of public administration, JD, and a BA in political science.

Employee success in the workplace may involve possessing emotional intelligence. In this lesson, you'll learn about the concept of emotional intelligence and five domains of it that can be developed in employees. A short quiz follows.

Emotional Intelligence

Nick's ticked. He just completed his first year as a junior executive at a financial management firm. He was recruited by the firm directly from college, where he graduated summa cum laude from the business school with a major in finance. He has always excelled at school, but his performance review was not good. His supervisor noted his client skills were below average, and his teamwork was far from impressive.

Adding insult to injury, Scott, an old classmate from college who barely squeaked by with 'gentleman's C's,' just received the highest marks in his recruitment class and received an annual award as the best performing new employee. Nick just doesn't understand why his success in school has led to failure, and Scott's mediocre scholastic aptitude has led to success.

Nick's problem is not unusual. Some people find it difficult to succeed in positions that require a high degree of interpersonal communication and social interaction, even though they possess a very high degree of intelligence. While Nick may have a very high intelligent quotient, he may very well have a low level of emotional intelligence (EI or EQ).

Emotional intelligence is the ability of a person to understand and manage emotions. People with high emotional intelligence have the ability to effectively identify and handle their own emotions and the emotions of others. Emotional intelligence also helps a person successfully utilize social and communication skills, which are often so essential in the workplace.

Research into EQ has shown that people with high EQs tend to have some important advantages. Studies have shown a relationship between high job performance and low turnover rates, which is important for any organization. Research also sees a connection between leadership and managerial ability and high EQ. So, is Nick just out of luck?

Fortunately for Nick, many scholars think that emotional intelligence can be developed. One such person is Daniel Goleman. While the concept of emotional intelligence was not developed by Daniel Goleman, a Harvard psychologist, he did help bring the idea into the mainstream with his book Emotional Intelligence: Why It Can Matter More Than IQ. More importantly for Nick, Goleman argues that there are five domains of emotional intelligence that can be developed. Let's take a look.

Five Domains of EQ

1. Nick can learn to know his emotions, which is the first domain.

This domain is about self-awareness of your emotions. If you are aware of your feelings, then you are better able to manage them.

2. Nick can also be trained on how to manage his emotions, the second domain.

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