Employee success in the workplace may involve possessing emotional intelligence. In this lesson, you'll learn about the concept of emotional intelligence and five domains of it that can be developed in employees. A short quiz follows.
Nick's ticked. He just completed his first year as a junior executive at a financial management firm. He was recruited by the firm directly from college, where he graduated summa cum laude from the business school with a major in finance. He has always excelled at school, but his performance review was not good. His supervisor noted his client skills were below average, and his teamwork was far from impressive.
Adding insult to injury, Scott, an old classmate from college who barely squeaked by with 'gentleman's C's,' just received the highest marks in his recruitment class and received an annual award as the best performing new employee. Nick just doesn't understand why his success in school has led to failure, and Scott's mediocre scholastic aptitude has led to success.
Nick's problem is not unusual. Some people find it difficult to succeed in positions that require a high degree of interpersonal communication and social interaction, even though they possess a very high degree of intelligence. While Nick may have a very high intelligent quotient, he may very well have a low level of emotional intelligence (EI or EQ).
Emotional intelligence is the ability of a person to understand and manage emotions. People with high emotional intelligence have the ability to effectively identify and handle their own emotions and the emotions of others. Emotional intelligence also helps a person successfully utilize social and communication skills, which are often so essential in the workplace.
Research into EQ has shown that people with high EQs tend to have some important advantages. Studies have shown a relationship between high job performance and low turnover rates, which is important for any organization. Research also sees a connection between leadership and managerial ability and high EQ. So, is Nick just out of luck?
Fortunately for Nick, many scholars think that emotional intelligence can be developed. One such person is Daniel Goleman. While the concept of emotional intelligence was not developed by Daniel Goleman, a Harvard psychologist, he did help bring the idea into the mainstream with his book Emotional Intelligence: Why It Can Matter More Than IQ. More importantly for Nick, Goleman argues that there are five domains of emotional intelligence that can be developed. Let's take a look.
Five Domains of EQ
1. Nick can learn to know his emotions, which is the first domain.
This domain is about self-awareness of your emotions. If you are aware of your feelings, then you are better able to manage them.
2. Nick can also be trained on how to manage his emotions, the second domain.
Emotions can interfere with proper decision making. Anger and anxiety, for example, can get in the way of rational and logical decision making. Being able to control your emotions also allows you to better overcome temporary failures, such as a salesperson having to go through several 'no's' before getting to a 'yes.'
3. Nick can also be taught how to self-motivate, which is Goleman's third domain.
The best type of motivation is intrinsic - coming from inside the person. Enjoyment of the work or the challenge of a job may provide intrinsic motivation.
4. Nick can also be taught how to recognize and understand the emotions of other people, the fourth domain.
In other words, Nick can learn empathy. If you have empathy, you understand what others around you are feeling, which helps you figure out what others need or want. Empathy is an essential skill in sales, management and many service-orientated professions, such as law and medicine.
5. Nick can learn how to manage relationships, which means he will learn how to manage social interactions, the fifth and final domain.
Most work involves at least managing some degree of social relationships. Understanding emotional cues from social interactions makes you more effective in managing social interactions. For example, paying close attention to emotional cues of a potential customer will help guide a salesman in his presentation and help a manager figure out if an employee understands instructions.
Let's review what we've learned. Emotional intelligence is the ability of a person to understand and manage emotions. Research has indicated a relationship between high emotional intelligence and success. Fortunately, there are five domains of emotional intelligence that can be developed through training and education. These domains include knowing your own emotions, being able to manage your emotions, self-motivation, empathy, and managing social relationships.
After completing this lesson, you should be able to:
- Define and understand emotional intelligence
- Recognize the work of Daniel Goleman and EI
- Describe the five domains which can help manage emotions