Login

Guidelines for Using Instant and Text Messaging in the Workplace

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Blogs, Podcasts, and Wikis in Business Communication

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
 Replay
Your next lesson will play in 10 seconds
  • 0:01 Instant and Text Messaging
  • 1:38 Confidentiality
  • 1:59 Correct Language Usage
  • 2:26 Separate Contacts
  • 3:05 Sweet & Smart
  • 3:29 Lesson Summary
Add to Add to Add to

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Login or Sign up

Timeline
Autoplay
Autoplay
Create an account to start this course today
Try it free for 5 days!
Create An Account

Recommended Lessons and Courses for You

Lesson Transcript
Instructor: Jennifer Lombardo
Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.

Instant Text Messaging

Plastic Crapo is a toy manufacturer that has just launched a new sales force. The sales team was issued cool, new mobile cell phones. The team has been directed by top management to use modern means of communication to keep headquarters updated. The company feels that allowing employees to use alternative methods of communication will improve profits and the sales process.

Vice president of sales Elmo Block has issued a directive to all salespeople containing guidelines for the use of instant and text messaging in the workplace. He sent a brief email inviting the sales force to a training session at headquarters.

For those novice employees, Elmo's email starts with the basic definitions. Instant messaging (IM) is an online service where compatible software is used to communicate instantaneously. Text messaging, also known as short messaging service or texting, sends text communication to a mobile phone. Elmo's fun invitation stated that the session would cover basic guidelines for using instant and text messaging in the workplace.

The sales team arrived the following week and filed into the auditorium for Elmo's session. With grand fashion, Elmo entered the auditorium. 'Hey boys and girls, let's go over some important guidelines regarding instant messaging and texting before I send you off to your sales territory.' Elmo unveiled a giant toy block with the very first guideline.

Confidentiality

As an employee, you need to keep confidential information confidential. This means that you should not text or IM any company information that could be of importance to competitors. You should also not discuss proprietary and secret information via mobile methods.

Correct Language Usage

Employees should use correct grammar, punctuation and word usage. This means that employees need to not use informal word choices or slang or spell words incorrectly. This creates an unprofessional environment and can also cause confusion in communicating. Employees should always remain professional in all business communication, whether traditional or mobile methods.

Separate Contacts

The third guideline unveiled on stage was in regards to targeting the correct individuals with a mobile message. Keep business and personal contacts separate is an important rule to follow. This ensures that inappropriate casual messages are not sent to your boss and confidential material is not sent to your friends.

This can be accomplished by not allowing salespeople to use their mobile phones to communicate with anyone else but work-related contacts. Employees should remember that whatever is sent in an IM and a text message can come back to haunt them later.

To unlock this lesson you must be a Study.com Member.
Create your account

Register for a free trial

Are you a student or a teacher?
I am a teacher

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back

Earning College Credit

Did you know… We have over 95 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it free for 5 days!
Create An Account
Support