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Hotel Housekeeping: Standards & Checklist

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  • 0:00 Why Establish…
  • 0:52 Benefits of…
  • 1:26 Checklists
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Lesson Transcript
Instructor: Amber Dixon

Amber works with graduate students enrolled in a virtual program and has a Master's of Social Work degree.

This lesson will review hotel housekeeping standards to aid in providing high levels of customer satisfaction. We will discuss the importance of focusing on room comfort and safety with housekeeping checklists.

Why Establish Housekeeping Standards?

Housekeeping staff have a vital role in hotel operations. The staff is responsible for preparing rooms for guest occupancy, providing laundry services and maintaining the cleanliness of common and shared areas, such as the lobby. Housekeeping standards help to increase professionalism and solidify a commitment to properly training staff. It is crucial to have training for cleaning professionals to establish expectations for methods of decontamination and disinfection procedures.

Hotels maintain high levels of customer satisfaction by focusing on room comfort, health and safety. Housekeeping staff, along with floor supervisors, are responsible for completing room inspection checklists. Before approving rooms for guest occupancy, a second supervisor typically completes an inspection.

Benefits of Housekeeping Standards

Proper hotel housekeeping has the following outcomes:

  • Fewer tripping and slipping accidents occur in a clutter-free and spill-free area
  • Fewer fire hazards
  • Fewer customers and staff are exposed to hazardous substances
  • Increased control over supplies and materials
  • More efficient equipment cleanup
  • Better hygienic practices that result in improved health of customers and staff
  • Less property damage occurs by offering preventive maintenance
  • Fewer janitorial tasks that need to be completed

Checklists

An inspection checklist, or a pre-printed room inspection checklist document, is an effective tool for hotel staff and management. It is a simple way to execute a set of procedures that serve as a reminder to housekeeping staff and supervisors of any needed repairs and missing items or services for guests.

Let's look at a few common checklist questions to help ensure that hotel rooms are ready for guests:

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