Housekeeping in the Hospitality Industry

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  • 0:02 Role of Housekeeping Dept
  • 0:42 Basic Functions of…
  • 1:32 Standards & Expectations
  • 2:41 Supervisory Responsibilities
  • 3:35 Lesson Summary
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Lesson Transcript
Instructor: Savannah Samoszuk

Savannah has over eight years of hotel management experience and has a master's degree in leadership.

One of the vital parts of the hospitality industry is the housekeeping department. This lesson will explain the role of the housekeeping department, basic functions, standards and expectations, and supervisory responsibilities in housekeeping.

Role of Housekeeping Department

The hospitality industry is based on the premise of providing service to customers. One of the main areas of the hospitality industry is the housekeeping department. The housekeeping department is a team of employees that is in charge of the cleaning tasks for an organization. Depending on the size of the organization, the housekeeping department can be small or very large. The housekeeping department is in charge of cleaning guest rooms, public restrooms, and public areas. The housekeepers, traditionally called maids, are the ones in the department that conduct the cleaning. There are also housekeeping supervisors and managers in charge of running the department.

Basic Functions of Housekeeping

Now let's take a look at the base functions of the housekeeping department. First, housekeepers are in charge of cleaning the guest rooms daily. Some hotels or cruise ships provide housekeeping everyday. The daily cleaning usually includes cleaning the bathroom, making the bed, vacuuming, dusting, taking the trash out, and replenishing any items in the room. Most hotels change the sheets for a guest every three days. Then, when a guest checks out of a room, the room is cleaned completely and the sheets are changed before a new guest checks in. Next, the housekeeping department is in charge of cleaning all public areas such as the lobby, hallways, and public restrooms. These areas are cleaned multiple times a day. Overall, the basic functions of housekeeping are to keep the facility clean.

Standards & Expectations

The housekeeping department has high expectations to meet when it comes to providing clean and sanitary facilities. The guests have expectations when it comes to the cleanliness of places they are paying to stay at. Next, the organization itself has standards when it comes to housekeeping. For example, Marriott hotels have inspectors that check the hotel for cleanliness and rate the hotel. This helps to keep the housekeeping department to the standards of the brand or chain. Also, the guests are able to fill out surveys regarding the cleanliness of the hotel or cruise ship. This helps the hotel or cruise ship know if they are meeting the expectations of the guest when it comes to cleanliness.

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