Have you ever worked in a place where everyone was the same? Where all employees spoke in the same way, believed in the same things, and absorbed information the same? Maybe in some futuristic or Utopian story this might exist, but in the real world, we are all different. Not only do we need to learn to work together, but we need to learn to work together well. Emotional intelligence helps businesses succeed by causing a ripple effect. Promoting positive relationships and effective communication in a business promotes a positive work culture, which in turn, increases productivity, revenue, and employee engagement.
The big question is: How can employees, who are so different, work together productively? Having emotional intelligence allows workers to control their emotions and handle interpersonal relationships well. It allows workers to understand and accept the fact that people do not fit into one cookie cutter definition and it takes all types of workers to create an effective team. Businesses that have employees with varied skill sets, personalities, and work styles have a greater ability to think critically and problem solve. These high-level skills boost revenue as deals are made and the business grows.
Screening for emotional intelligence happens as early as the recruitment process. Recruitment teams can embrace assessments that have been created to analyze a person's natural style to act. Many times this assessment can predict tendencies, like someone being quick to make decisions or preferring a fast-paced environment. In the screening process, hiring managers look for candidates that match the job's need or the team's need. Hiring managers are also able to bring in employees that show emotional intelligence through various skills, like empathy and active listening or are willing to be coached.
Making It a Priority
After the recruitment process and once candidates have gone through onboarding, it is important for the business to demonstrate a culture where everyone is valued for his or her skills. Employees, most of the time, need to be coached to understand themselves and others. Many people know what they want, what they value, and how they typically act, but most do not know how they are perceived by others. When forming relationships with others, emotional intelligence can be related to the idea of 'give and take.' Emotional intelligence is not a course that magically causes everyone to get along. Emotional intelligence gives people the knowledge and tools to have better relationships and communication practices. Whether or not an employee chooses to use emotional intelligence to guide their relationships is up to him or her. That is why putting forth the attention and care in hiring the best candidates is worth the extra effort.
A business that practices emotional intelligence is more prone to having a positive work culture because it is cognizant of the impact the culture makes. In recent years, employees have been bouncing from one employer to the next looking for a good fit. These employees want to feel as though they belong and are valued for their unique attributes. This is the stark contrast to the old thought of being loyal to one company for your entire career. In order for businesses to retain great, hardworking employees, they need to have a strong, positive culture.
The Impact on Clients
Clients will choose to work with a business that they trust. The business that has been using emotional intelligence internally will appear more authentic as they form relationships with clients. The representatives for the business will look past the simple earned dollar. They will look to build an everlasting partnership where both parties are happy. Peter Drucker said, 'Culture eats strategy for breakfast.' Businesses cannot fake a positive culture, especially if the clients meet employees and watch them on the job. Businesses can propose very appealing strategies, but if they cannot deliver due to a lack of emotional intelligence, their planning is meaningless. The business that is flexible and has a competent staff will almost always win the client.
Emotional intelligence helps businesses succeed by giving all employees the knowledge and skills to work with each other effectively and efficiently. It increases the retention of good employees through the benefits of a positive culture. Finally, it increases revenue through the high-level thinking and problem-solving that occurs through teamwork, and it allows the business to grow through partnerships with clients.
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