How Emotional Intelligence Helps Businesses Succeed

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Measuring Emotional Intelligence: Tools & Benefits

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
 Replay
Your next lesson will play in 10 seconds
  • 0:02 Emotional Intelligence
  • 1:18 Recruiting Candidates
  • 1:53 Making It a Priority
  • 3:22 The Impact on Clients
  • 4:08 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Timeline
Autoplay
Autoplay
Speed Speed Audio mode
Lesson Transcript
Instructor: Alyssa Sharrocks
Emotional intelligence helps businesses succeed by increasing interpersonal skills among the staff. In return, this creates a more positive culture, keeps talented and productive employees, and forms better relationships with clients.

Emotional Intelligence

Have you ever worked in a place where everyone was the same? Where all employees spoke in the same way, believed in the same things, and absorbed information the same? Maybe in some futuristic or Utopian story this might exist, but in the real world, we are all different. Not only do we need to learn to work together, but we need to learn to work together well. Emotional intelligence helps businesses succeed by causing a ripple effect. Promoting positive relationships and effective communication in a business promotes a positive work culture, which in turn, increases productivity, revenue, and employee engagement.

The big question is: How can employees, who are so different, work together productively? Having emotional intelligence allows workers to control their emotions and handle interpersonal relationships well. It allows workers to understand and accept the fact that people do not fit into one cookie cutter definition and it takes all types of workers to create an effective team. Businesses that have employees with varied skill sets, personalities, and work styles have a greater ability to think critically and problem solve. These high-level skills boost revenue as deals are made and the business grows.

Recruiting Candidates

Screening for emotional intelligence happens as early as the recruitment process. Recruitment teams can embrace assessments that have been created to analyze a person's natural style to act. Many times this assessment can predict tendencies, like someone being quick to make decisions or preferring a fast-paced environment. In the screening process, hiring managers look for candidates that match the job's need or the team's need. Hiring managers are also able to bring in employees that show emotional intelligence through various skills, like empathy and active listening or are willing to be coached.

To unlock this lesson you must be a Study.com Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back
What teachers are saying about Study.com
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account
Support