How IQ & Emotional Intelligence Affect Work Performance

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  • 0:03 IQ & Emotional Intelligence
  • 1:23 Determinants for Success
  • 2:07 IQ/EI Relationship
  • 3:24 Lesson Summary
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Lesson Transcript
Instructor: Alyssa Sharrocks
IQ and emotional intelligence both determine an employee's work performance. If one of these components is missing, an employee will not be effective in his or her role. Let's learn more about these terms now.

IQ & Emotional Intelligence

Walking into the conference room, Kerry prepares to sit through another two-hour presentation from the company's financial analyst, Pat. Kerry has been with the company for the past year and is considering leaving. Kerry wants to work for a company where employee opinions matter and doesn't feel that is the case with this organization.

Sitting down, Kerry thinks, 'I should sit close to the door so as soon as Pat is done, I can walk out. Last time Pat gave a presentation, she droned on about the company's data and profits, never once bringing us into the discussion. I care about where the company is going, and I have a few ideas about how to increase our efficiencies. But it's difficult to stay engaged after the first few minutes, especially when it's clear Pat doesn't want our opinions or suggestions. Pat's definitely a smart analyst with a high IQ, but, boy, does she have low emotional intelligence!'

By definition, IQ stands for intelligence quotient and represents someone's ability to predict, analyze, and justify based on facts and situations. Emotional intelligence, commonly referred to as EI, is the ability to recognize one's own behaviors, opinions, and actions and to be cognizant of others' behaviors, opinions, and actions in order to create better relationships and improve communication.

Determinants for Success

IQ is tested from a young age and is used to determine success. As one grows older, exams such as the SAT, ACT, GMAT, and job entrance assessments are used to predict work performance. In the past, intelligence was seen as the clearest representation of how a candidate would do on the job. More recently it has been discovered that an employee's, like Pat's, job performance is determined by more than intelligence. Pat is also evaluated on her ability to communicate effectively in different situations, otherwise known as emotional intelligence. In our example, Pat proved to be a knowledgeable expert. However, if she can't adequately communicate and demonstrate interpersonal skills, her performance at work will suffer.

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