Login
Copyright

How IQ & Emotional Intelligence Affect Work Performance

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next:

You're on a roll. Keep up the good work!

Take Quiz
 Replay
Your next lesson will play in 10 seconds
  • 0:03 IQ & Emotional Intelligence
  • 1:23 Determinants for Success
  • 2:07 IQ/EI Relationship
  • 3:24 Lesson Summary
Add to Add to Add to

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Login or Sign up

Timeline
Autoplay
Autoplay
Create an account to start this course today
Try it free for 5 days!
Create An Account
Lesson Transcript
Instructor: Alyssa Sharrocks
IQ and emotional intelligence both determine an employee's work performance. If one of these components is missing, an employee will not be effective in his or her role. Let's learn more about these terms now.

IQ & Emotional Intelligence

Walking into the conference room, Kerry prepares to sit through another two-hour presentation from the company's financial analyst, Pat. Kerry has been with the company for the past year and is considering leaving. Kerry wants to work for a company where employee opinions matter and doesn't feel that is the case with this organization.

Sitting down, Kerry thinks, 'I should sit close to the door so as soon as Pat is done, I can walk out. Last time Pat gave a presentation, she droned on about the company's data and profits, never once bringing us into the discussion. I care about where the company is going, and I have a few ideas about how to increase our efficiencies. But it's difficult to stay engaged after the first few minutes, especially when it's clear Pat doesn't want our opinions or suggestions. Pat's definitely a smart analyst with a high IQ, but, boy, does she have low emotional intelligence!'

By definition, IQ stands for intelligence quotient and represents someone's ability to predict, analyze, and justify based on facts and situations. Emotional intelligence, commonly referred to as EI, is the ability to recognize one's own behaviors, opinions, and actions and to be cognizant of others' behaviors, opinions, and actions in order to create better relationships and improve communication.

Determinants for Success

IQ is tested from a young age and is used to determine success. As one grows older, exams such as the SAT, ACT, GMAT, and job entrance assessments are used to predict work performance. In the past, intelligence was seen as the clearest representation of how a candidate would do on the job. More recently it has been discovered that an employee's, like Pat's, job performance is determined by more than intelligence. Pat is also evaluated on her ability to communicate effectively in different situations, otherwise known as emotional intelligence. In our example, Pat proved to be a knowledgeable expert. However, if she can't adequately communicate and demonstrate interpersonal skills, her performance at work will suffer.

IQ/EI Relationship

Simply put, IQ and emotional intelligence work together to predict an employee's work performance. IQ refers to an employee's knowledge of what to say and EI correlates to how an employee will say it. Someone with a high emotional intelligence will be able to cope in situations where work stresses arise. This employee will be able to hold a meeting where each person feels important and vested in the information being given.

To unlock this lesson you must be a Study.com Member.
Create your account

Register for a free trial

Are you a student or a teacher?
I am a teacher

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back

Earning College Credit

Did you know… We have over 95 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it free for 5 days!
Create An Account
Support