How IQ & Emotional Intelligence Affect Work Performance

Lesson Transcript
Instructor: Alyssa Sharrocks
High IQ and emotional intelligence levels in workers, students, and citizens will result in better work, study, and societal conduct. Learn more about how these measures of intelligence affect work performance, as well as their benefits and application in the workforce. Updated: 11/23/2021

IQ & Emotional Intelligence

Walking into the conference room, Kerry prepares to sit through another two-hour presentation from the company's financial analyst, Pat. Kerry has been with the company for the past year and is considering leaving. Kerry wants to work for a company where employee opinions matter and doesn't feel that is the case with this organization.

Sitting down, Kerry thinks, 'I should sit close to the door so as soon as Pat is done, I can walk out. Last time Pat gave a presentation, she droned on about the company's data and profits, never once bringing us into the discussion. I care about where the company is going, and I have a few ideas about how to increase our efficiencies. But it's difficult to stay engaged after the first few minutes, especially when it's clear Pat doesn't want our opinions or suggestions. Pat's definitely a smart analyst with a high IQ, but, boy, does she have low emotional intelligence!'

By definition, IQ stands for intelligence quotient and represents someone's ability to predict, analyze, and justify based on facts and situations. Emotional intelligence, commonly referred to as EI, is the ability to recognize one's own behaviors, opinions, and actions and to be cognizant of others' behaviors, opinions, and actions in order to create better relationships and improve communication.

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next:

You're on a roll. Keep up the good work!

Take Quiz
Your next lesson will play in 10 seconds
  • 0:03 IQ & Emotional Intelligence
  • 1:23 Determinants for Success
  • 2:07 IQ/EI Relationship
  • 3:24 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Speed Speed

Determinants for Success

IQ is tested from a young age and is used to determine success. As one grows older, exams such as the SAT, ACT, GMAT, and job entrance assessments are used to predict work performance. In the past, intelligence was seen as the clearest representation of how a candidate would do on the job. More recently it has been discovered that an employee's, like Pat's, job performance is determined by more than intelligence. Pat is also evaluated on her ability to communicate effectively in different situations, otherwise known as emotional intelligence. In our example, Pat proved to be a knowledgeable expert. However, if she can't adequately communicate and demonstrate interpersonal skills, her performance at work will suffer.

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it now
Create an account to start this course today
Used by over 30 million students worldwide
Create an account