IQ & Emotional Intelligence
Walking into the conference room, Kerry prepares to sit through another two-hour presentation from the company's financial analyst, Pat. Kerry has been with the company for the past year and is considering leaving. Kerry wants to work for a company where employee opinions matter and doesn't feel that is the case with this organization.
Sitting down, Kerry thinks, 'I should sit close to the door so as soon as Pat is done, I can walk out. Last time Pat gave a presentation, she droned on about the company's data and profits, never once bringing us into the discussion. I care about where the company is going, and I have a few ideas about how to increase our efficiencies. But it's difficult to stay engaged after the first few minutes, especially when it's clear Pat doesn't want our opinions or suggestions. Pat's definitely a smart analyst with a high IQ, but, boy, does she have low emotional intelligence!'
By definition, IQ stands for intelligence quotient and represents someone's ability to predict, analyze, and justify based on facts and situations. Emotional intelligence, commonly referred to as EI, is the ability to recognize one's own behaviors, opinions, and actions and to be cognizant of others' behaviors, opinions, and actions in order to create better relationships and improve communication.
Determinants for Success
IQ is tested from a young age and is used to determine success. As one grows older, exams such as the SAT, ACT, GMAT, and job entrance assessments are used to predict work performance. In the past, intelligence was seen as the clearest representation of how a candidate would do on the job. More recently it has been discovered that an employee's, like Pat's, job performance is determined by more than intelligence. Pat is also evaluated on her ability to communicate effectively in different situations, otherwise known as emotional intelligence. In our example, Pat proved to be a knowledgeable expert. However, if she can't adequately communicate and demonstrate interpersonal skills, her performance at work will suffer.
Simply put, IQ and emotional intelligence work together to predict an employee's work performance. IQ refers to an employee's knowledge of what to say and EI correlates to how an employee will say it. Someone with a high emotional intelligence will be able to cope in situations where work stresses arise. This employee will be able to hold a meeting where each person feels important and vested in the information being given.
If Pat had received some coaching on emotional intelligence, the earlier scenario could've looked like this: Walking into the conference room, Kerry thought, 'I am so excited to join Pat in the meeting today. Pat's got such great ideas about where the company is heading and always makes us all feel like we're important to the company's future. Pat's a genius but conveys the information in a way that is approachable and interesting to everyone else.'
In both examples, Pat had a high IQ. But in the second situation, Pat had a high IQ and emotional intelligence, which resulted in a higher level of work performance. Ultimately, work performance is determined by a combination of IQ and emotional intelligence. An employee needs to have the background knowledge to do the job and the social awareness to share that knowledge with others.
IQ, or intelligence quotient, is someone's ability to predict, analyze, and justify based on facts and situations. EI, or emotional intelligence, is the ability to recognize one's own and others' behaviors, opinions, and actions to create better relationships and improve communication. IQ and EI work together to influence an employee's work performance. If someone has a low IQ, knowledge of subject matter will be lacking. If someone has a low EI, or emotional intelligence, information will not be conveyed usefully to others.
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