How to Promote Emotional Intelligence at Work

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  • 0:03 Why Promote Emotional…
  • 1:04 Encourage Self-Awareness
  • 2:25 Link Goals to Personal Values
  • 3:11 Incorporate Training
  • 3:43 Lesson Summary
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Lesson Transcript
Instructor: Savannah Samoszuk

Savannah has over eight years of hotel management experience and has a master's degree in leadership.

Companies are finding the need to promote emotional intelligence at work in order to see more success in their business. This lesson will take a look at some ways to promote emotional intelligence in the workplace.

Why Promote Emotional Intelligence?

Companies have found that it is not good enough to simply hire people who fit the job description on paper. It is important to also look at a person's emotional intelligence. Emotional intelligence is the ability to understand the emotions of yourself, as well as the emotions of others, and act accordingly. In addition to hiring people with emotional intelligence, companies also need to promote this skill at work. For example, Jon runs a manufacturing plant that produces cars and he tends to hire engineers that look good on paper to do the job. However, Jon runs into issues when his engineers are not able to work well with the other departments. While they may know how to do their job, when they are not able to work with the other departments it slows down production. This is why promoting emotional intelligence at work is essential to a successful company. This lesson will take a look at ways to promote emotional intelligence including encouraging self-awareness, linking goals to personal values, and incorporating training.

Encourage Self-Awareness

The first way companies can promote emotional intelligence is through encouraging self-awareness. Self-Awareness is the ability to understand your own emotions and how your emotions affect the people around you. For example, the engineers at Jon's plant always get angry at the plant workers when something goes wrong. They are not able to understand their own emotions and lash out at the workers, which causes production to slow down even more.

There are many ways a company can promote self-awareness. The company can conduct a short training on the topic. There are organizations that offer training classes or companies can choose to create their own training class. There are also many online personality tests that can be helpful and companies can have their employees take these tests to understand themselves better. 360-degree assessments can also be impactful and easily incorporated into training. The concept of this type of assessment is that you get a chance to rate yourself and receive feedback on the same questions from your peers and boss. This allows you to see how you think you are doing compared to how the people around you feel. In order to encourage self-awareness, it is important to make sure your employees are open to feedback and understand that it is a learning process. Using the online tests, combined with training to go over the results, will assist in encouraging self-awareness at work.

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