How to Stay Professional Under Pressure & Conflict

Lesson Transcript
Instructor: Savannah Samoszuk

Savannah has over eight years of hotel management experience and holds a master's degree in leadership.

Staying professional under pressure and conflict is an essential skill to learn. Learn how to manage your emotions, maintain a positive outlook, and view conflict as an opportunity at work. Updated: 11/24/2021

Workplace Pressure & Conflict

Ann works as a restaurant manager in a fast-paced establishment. Her responsibilities include keeping customers happy, overseeing team members, and reporting to upper management, which frequently involve conflicts and pressure.

For example, there are times when her team members are not happy with the procedures that upper management sets. These feelings create conflicts that Ann has to manage professionally. Workplace conflict is any situation where people working together have opposing views. Some ways to stay professional when dealing with workplace conflicts include managing emotions, maintaining a positive outlook, and viewing conflicts as opportunities.

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  • 0:02 Workplace Pressure & Conflict
  • 0:44 Managing Emotions
  • 2:23 Maintaining a Positive Outlook
  • 3:35 Viewing Conflicts as…
  • 4:11 Lesson Summary
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Managing Emotions

In the workplace, it's often hard to leave your emotions at the door. When people are passionate about their work, they can lose control of their emotions in situation where none are necessary. That's why it's important to keep a professional attitude at work.

For example, Ann's manager wants her to train other supervisors to handle some of her daily duties, so when she's busy or sick, they'll know how to complete her tasks just as well. Ann responds to this request by becoming upset because she feels that her job is in jeopardy. Although she complies with the request, she does not provide other supervisors with all of the information they need because she feels threatened. While her managers request reflects a smart business decision, due to Ann's emotional response, she cannot see how it will help her in the future.

Here are some tips for managing emotions in the workplace. First, don't take business actions and decisions personally. Often times, business decisions and matters are about making business operations more effective and efficient and are not meant as a personal attack on you or your capabilities. Second, make sure you understand the situation before letting your emotions take control. And, third, ask questions that can help to avoid any incorrect assumptions or miscommunications and, instead, clarify a situation. For instance, if Ann had asked her manager some questions about her decision to have Ann train the other supervisors, she would have discovered the basis for that request, which, in turn, may have alleviated many of her fears.

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