Human Resource Development: Characteristics & Challenges

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  • 0:00 Intro to Human…
  • 0:55 Basic Definitions
  • 1:25 Characteristics
  • 4:02 Challenges
  • 5:46 Lesson Summary
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Lesson Transcript
Instructor: Brianna Whiting

Brianna has a masters of education in educational leadership, a DBA business management, and a BS in animal science.

In this lesson, we will learn about human resource development. We will learn what it is and then discuss some of the characteristics and challenges. At the end, you can test your knowledge with a quiz.

Intro to Human Resource Development

Let's imagine that you own your own business, Paintings and More, where you sell various pieces of artwork. Currently you employ 15 people whose job duties range from sales, delivery of paintings, buying new pieces for your store, and customer service. While you have a great staff, you recently noticed that the industry has begun to change and your employees need some additional training to help them with these changes. You see, many other businesses in the industry have begun to sell paintings online, and your team is unfamiliar with this as you have never had an online division. In order to remain competitive within the painting industry, you decide to start an online store to sell paintings and line up a training course to help your employees learn these new skills. What you have essentially done, is utilized human resource development. With any department within a business there are characteristics and challenges.

Basic Definitions

Let's take a look at some basic definitions to help us throughout this lesson. First we have human resource. Human resource is a department in charge of building and maintaining relationships within a company. They recruit, hire, and train employees. They even manage and apply benefits. Human resource development is the part of human resource that works on developing both the employees and the company. This involves training new hires, offering courses to learn new skills, and providing additional training to any current employee.


We have already mentioned some of the many duties of the human resource department. They play a huge role in keeping the company tied together and running as a team. In this section, we are going to look at some of the characteristics that are often associated with human resource development.

First, there's training. New hires need to be trained how to do their job, and occasionally, current employees need additional training, perhaps to advance in their career or to learn new skills for their current position. If we take our example from earlier, you might offer a course in online sales and create websites so that your employees get the additional training they need. A course like this might show them a step-by-step procedure of how to set up a website and how to manage sales once they begin.

Creating and maintaining relationships within the company is another familiar characteristic of human resource development. The HR department often models the type of behavior that is expected, such as using problem-solving skills, having good communication, and being open-minded to changes. Adding an online sales department can be a stressful task because it is a new concept, involves a lot of new technology, and adds one more task to manage. Making sure that you and the other employees in the HR department communicate instructions clearly and provide tips for solving problems that may arise during this change, can help the transition go more smoothly.

Additionally, helping employees advance in their career is an important characteristic of human resource development. By posting positions that are open and offering the tools to help employees obtain these new positions, the HR department is developing their employees. So, by offering a training course on website development, you are essentially developing your employees so that they might advance in their career, like being promoted to a manager of the online department.

Like we mentioned earlier, the human resource department is active in solving problems. This means they have the skills to help with conflict resolution. During the creation of an online division, employees might get frustrated because this may be a foreign concept to them. Perhaps they don't know how to design a webpage or they do not know how add pictures of the painting online so buyers will know what they're buying. Using problem solving skills will help develop your employees into team players that work well together and can utilize their unique skills.

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