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Human Resource Management: Hiring and Staffing

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  • 0:06 What Is Human…
  • 0:55 Recruitment
  • 1:31 External Recruiting
  • 2:54 Internal Recruiting
  • 3:26 Staffing Tasks for Managers
  • 8:00 Lesson Summary
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Lesson Transcript
Instructor: Kat Kadian-Baumeyer

Kat has a Master of Science in Organizational Leadership and Management and teaches Business courses.

In this lesson, we will explore the role a manager plays in human resource management, including hiring and staffing. We will also look at the circumstances affecting employment decisions such as promotion, turnover, downsizing, job redesign and termination.

What Is Human Resources Management?

Human resources management is the management of the planning and staffing of intellectual and physical inputs, or people of different skill levels, needed for an organization to meet its objectives. This means hiring the right people for each job in the organization.

We will focus on various activities involved in hiring and staffing in an organization, like:

  • Recruitment
  • Promotion
  • Turnover
  • Downsizing
  • Job redesign
  • Termination

Recruitment

Recruitment is simply the process of attracting the right people to apply for jobs in an organization. Attracting the right people to apply for jobs seems pretty straightforward. A human resource manager can place a help-wanted ad in a local newspaper or on a job board. But the ad must be sure to attract not only the right people with the right qualifications - it must also attract enough people to select from.

There are several ways in which an organization can attract candidates for a job posting. A human resource manager can use either external recruitment or internal recruitment.

External Recruiting

External recruitment involves recruiting candidates who are not part of the organization. This can be done in several ways:

  • Posting jobs in a local newspaper or job board
  • Company website
  • Employee referral
  • Local unemployment offices
  • College and university recruitment
  • Employment agencies
  • Temporary employment agencies

Job postings are a way to inform candidates that a job is available via print media. Job boards are websites where candidates can look for employment online.

Employee referrals are recommendations made by employees on behalf of a friend or acquaintance who is interested in a posted job. Local unemployment offices are agencies where people who are unemployed visit to receive financial benefits and job skills training and placement.

College and university recruitment involves recruiting students who are about to graduate for employment in a specific field. Employment agencies are businesses that recruit and interview candidates, then recommend the candidates to companies offering jobs that match the candidates' qualifications and the employers' needs. Temporary employment agencies are businesses that recruit and hire employees to fulfill temporary positions at local companies for days, weeks or even months.

Internal Recruiting

Internal recruiting involves promoting existing employees into a new position within the organization. There are many benefits to recruiting from within the organization:

  • Employees strive to advance to higher positions
  • Employees do not need orientation into the company
  • Employees are familiar with policy and procedures

There are a few disadvantages to internal recruiting:

  • The promotion creates a gap in staffing
  • The company does not benefit from new ideas or new ways of doing things

Staffing Tasks for Managers

Now that we've learned where to recruit the right people for the job, let's take a look at how The Downtown Hotel management team deals with the circumstances affecting decisions like promoting employees, turnover of staff, downsizing, redesigning jobs, and termination.

Promoting employees involves moving an existing employee to a new position, generally with more responsibility and higher pay. Julie, human resource manager at The Downtown Hotel, abruptly lost their front desk supervisor. This left the front desk unsupervised and in disarray. Guests were not being checked in properly, the lobby was messy, and guest requests were not being honored.

The decision to promote Katie, a front desk clerk, was the only option to get the front desk back in working order. Moving an existing employee to the supervisory position rather than externally recruiting meant that availability would be immediate, orientation was unnecessary, and training would be minimal.

While the decision worked out well to fill the gap in supervision, it left a gap in another area of the operation. Since Katie knows how to do both jobs, the company decided it wasn't necessary to fill the gap. However, asking Katie to perform both jobs caused stress, which led Katie to quit her job. This resignation is known as turnover.

Turnover of employees creates gaps in staffing, which has far-stretching consequences for organizational goals.

When Julie asked Katie to do the work of two people, Julie was downsizing. Downsizing is the planned elimination of jobs in an organization.

Companies often downsize to save money on salaries and benefits. Julie, the human resource manager, thought downsizing the front desk would be a good idea. She wanted to save money on staffing, so she decided to eliminate Katie's former position as front desk clerk after she was promoted to supervisor. Unfortunately, downsizing rarely yields good results.

A better idea would have been to redesign Katie's job to combine some of her former responsibilities and some of her new responsibilities into a whole new job. This is known as job redesign. Job redesign is a restructuring of the tasks involved in a job to enhance the job, satisfaction, and/or productivity.

While redesigning a job sounds easy, there are decisions that must be made in advance of the redesign. Human resources managers must ask the following questions:

  • Will productivity decrease as a result of the changes?
  • Will customer satisfaction decrease as a result of the changes?
  • Will the changes increase employee morale?
  • Will the changes enhance the employee's work experience?

After Katie quit, Julie decided to redesign her position. Unfortunately, Julie bypassed this crucial analysis and designed a job that is impossible to accomplish by including both clerk and supervisory duties in the front desk position. Let's see how that turned out.

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