Human Resources: Service Delivery Tools

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  • 0:03 HR & Service Delivery Tools
  • 1:09 HR & Payroll Services
  • 1:49 HR & Employee…
  • 2:40 HR & Social Networking
  • 3:30 Lesson Summary
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Lesson Transcript
Instructor: Noel Ransom

Noel has taught college Accounting and a host of other related topics and has a dual Master's Degree in Accounting/Finance. She is currently working on her Doctoral Degree.

This lesson explores how human resource managers and teams leverage the use of technology to deliver human resource services. The lesson focuses on specific human resource services such as payroll, employee self-service, and social networking.

HR & Service Delivery Tools

Mike is a human resource manager for a large firm in his area. Mike is in charge of training new employees, and part of his training includes an overview of the tools and services available to them. Mike enjoys his job when he's training because he can make employees aware of all of the services that are offered by the human resource department. In today's session, Mike will cover new software that allows employees to access images of their payroll checks, a new employee self-service website, and a few social networking options.

Mike will discuss the use of a service delivery tool that allows employees to access all of this great information quickly and much more efficiently than making phone calls to a customer service center. Service delivery tools include software applications and other technology, like mobile applications, that help people gain access to information about products and services. For example, a mobile application that shows employees how to connect their exercise programs to their company health plan to earn discounts on health and wellness services would be considered a service delivery tool.

HR & Payroll Services

Mike begins his session by informing the new employees of a software application that allows them to access images of payroll checks or a direct deposit two days before they receive payment. Employees can also retrieve a 12-month history of previous payments, and they can even print each paycheck to keep for their records. Many employees in Mike's company find this useful because it lets them know their payment amounts a few days before they get paid, and they can also print their pay statements in case they need to provide proof of payment history. The service delivery tool in this case is the software application that's helping the employee get timely and accurate information about their paychecks.

HR & Employee Self-Service Tools

The second part of Mike's training session relates to the employee self-service tool. Mike's company offers a website where employees can access an entire suite of employee-related services, including benefit information, 401(k) balances, and investment options, as well as options to change direct deposit information or update their employee profile. An employee self-service tool is a web-based platform that gives employees access to information about their personal benefits, as well as information related to payroll and personal records.

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