Identifying & Evaluating Organizational Strategic Goals

Instructor: LeRon Haire

LeRon Haire is an education professional with over 5 years experience in higher education within the University System of Georgia. Haire has received an MBA with a marketing undergraduate concentration and has the Georgia Assessments for the Certification of Educators, certified in Business Management.

The lesson will address several different methods used to obtain organizational information that can be used to identify and evaluate the relationship between organizational strategic goals and the overall strategic goals of an organization.

Gathering Organizational Info

For every successful company, there are three or four that have been just as unsuccessful. The reasons can be many but one of the most important is an organization not being able to properly identify and evaluate their strategic goals. For example, can you imagine if the strategic goal of an organization was simply this: Make enough money to remain in business.

Let's take a look at some methods including interviews, document reviews, and SWOT analysis, which can help organizations to identify strategic goals followed by methods to evaluate these goals as well.

Interviews

When attempting to gain valuable information to identify or evaluate organizational strategy, interviews are a great technique to use. Here are some of the ways that an interview helps to identify and evaluate strategic goals:

Probing questions can help
ask

Ask organizations probing questions to get key information about their strategic goals

When conducting an interview, organizations can ask specific questions tailored to what they would like to know. This allows an organization to receive direct answers as well as modify questions if needed. For example, if you were the owner of a fast-food chain that specializes in affordable, health-conscious food choices and you are trying to identify and evaluate your strategic goals for the business, it would benefit you to interview a manager in that industry.

Document Review

The term document review can be defined as an approach that receives and analyzes important papers and documents that are relevant to a particular case. When identifying and evaluating organizational goals, document review is critical because it would be difficult to understand some of the details without it. Have you ever known a business that established a strategic goal without using ANY documents? Without documents such as reports or reviews that hold vital statistics and opinions from important people, there would be no way to identify or evaluate an organization's strategic goals.

SWOT Analysis

One of the best and well-known strategies for identifying organizational strategic goals is the SWOT analysis, Strengths, Weaknesses, Opportunities, and Threats. Here is a quick breakdown of each area of SWOT and how analyzing each of these areas in an organization can help the organization identify its strategic goals:

Strengths

Just as it sounds, this portion of the SWOT analysis identifies the strengths of an organization. It's helpful to write down characteristics of the organization as they are trying to determine their strengths. Also, there should be questions posed such as:

  • What does this organization do better than others?
  • What do people in this field see as an organizational strength?
  • Are the mission and the vision clear?
  • How strong is the organization's reputation?

Weaknesses

When an organization identifies its weaknesses, it has found another way to ensure that their goals are set to avoid these pitfalls. For example, if an organization has a weakness of only appealing to one type of customer (such as a sports enthusiast), then their organizational strategy can be tailored to now focus on including other demographics and groups of people as well. Here are some of the questions that can be asked to help identify organizational weaknesses:

  • What factors are causing the organization to lose sales?
  • How can the organization be more efficient?
  • Are resources available?

Opportunities

The opportunities of a SWOT analysis refer to the chances that an organization has to gain traction in the market. Opportunities help an organization identify their strategic goals by discovering trends in the industry as well as identifying any changes in technology or government policy. These are some of the questions which should be asked when determining opportunities:

  • How can the organization increase engagement?
  • Is the organization addressing stakeholder issues?
  • Are there any global opportunities?

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