Major Job Attitudes: Satisfaction, Commitment, Engagement & More

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  • 0:05 Job Attitudes
  • 0:57 Three Types
  • 2:18 Aspects
  • 4:10 Organizational Commitment
  • 5:18 Lesson Summary
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Lesson Transcript
Instructor: Rob Wengrzyn
Each person has a different level of attitude about their job and that attitude can be rated, if you will, by how involved the individual is in his or her job. In this lesson, we will look at job attitudes as they relate to job satisfaction, commitment, engagement, and more.

Major Job Attitudes

Take a second to imagine a farmer, a doctor, an insurance salesmen and a cab driver. While these job types are extremely different, each person that holds one of these positions (or both, like a cab-driving doctor) has an attitude about the job as a whole. There can be aspects they like, aspects they hate and some that they do not have an opinion on one way or the other. However, no matter what the job is, we all have attitudes about our job.

Primarily those attitudes are focused on the function of the job (having to plow a field at 4 AM or having to go door-to-door to sell insurance) but can also be focused on the people we work with and the culture of the company. Attitudes, as they relate to our jobs, encompass the entire work environment, culture and job functions. They will impact not only how we view our jobs but how well or how poorly we do them.

Three Types of General Attitudes

We can discuss three basic types of general attitudes as they relate to work and the work environment. Those three are:

  • Job-Lovers: Let's face it, we have people out there who love their jobs, and that is the basic definition of a job-lover. In many ways, this attitude is as much a result of the person as it is the company. Some people just fit in a company or do not let things bother them or get to them. This helps a great deal in developing a 'love' attitude with your job.
  • Job-Haters: On the other side of the coin, we have job-haters. No matter what, these individuals simply do not like their jobs and probably never will. Oddly enough, there are more reasons for people to not like their jobs than to like them. For instance, we can look at the company overall, your boss or your coworkers as areas of discontent. For job-haters, they can have issues with doing a job they feel is beneath them or not being recognized enough, in their opinion, for the work they do. Thus, the scope of why people hate their jobs is usually much deeper and wider than those who like their jobs.
  • Job-Doers: These are the people in the middle. They show up, do their job and are somewhat neutral about their feelings toward it. There is nothing good or bad about these individuals - they simply believe a job is a part of life and they just, well, do their job.

The Aspects of Job Attitude

While it can be said that some people can be classified by overall attitude ('John is always upbeat' or 'man, Mary is always in a bad mood'), there are aspects of jobs that can impact the attitude a person has about their position and company.

Job Satisfaction: How much satisfaction a person gets from doing their job can directly relate to their attitude about it. Job satisfaction is a very personal aspect of work as satisfaction, in many ways, reflects how the person views not only how they do their job but also how the company views how they do their job and who they are as a person. There are several components that are associated with job satisfaction, and they are: recognition, equitable compensation, ability to grow in the position and responsibility commensurate with compensation.

Job Involvement: This aspect of attitudes relates to how engaged a person is with doing their job and the level of enthusiasm they have for doing it. We have all experienced individuals who did not seem to care about their jobs (like a waiter bringing you your meal, it is cold, and they don't really care) and people that seemed to go above and beyond the call of duty. These are direct reflections of the level of job involvement a person has, and it reflects in their attitude towards doing their job.

Employee Engagement: Employees not only show attitudes by how well or how poorly they do their jobs but also by how engaged they are with the company. Employee engagement is the degree to which an employee is connected to all aspects of the company and works to help the organization grow and reach its goals. For this aspect, individuals might volunteer in company-sponsored events to help the needy, or they might recommend cost savings ideas that they see as they do their job. This type of engagement is a godsend for companies as it shows how involved the employee is beyond just doing their job.

Organizational Commitment

So far we have talked a great deal about the employee's attitude, but that attitude does not exist in a vacuum. The company has to be a part of the attitude as well and help the employee to feel good about not only their job but the company as a whole.

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