Management Roles and Principles

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  • 0:03 Management Roles
  • 0:46 Interpersonal Role
  • 1:26 Informational Role
  • 1:52 Decisional Role
  • 2:42 14 Principles
  • 6:29 Lesson Summary
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Lesson Transcript
Instructor: Shawn Grimsley
Managers serve important roles in organizations. In this lesson, you'll learn about some of the key roles management plays in an organization and fundamental principles that management follows. A short quiz follows.

Management Roles Defined

Meet Alexander. He's just accepted a job as a supervisor for a large tech company that manufactures consumer electronics. Alexander will be overseeing a team of production workers assembling components for a game console. In order to be a successful supervisor, Alexander must fill different management roles. Managerial roles involve specific types of behavior, conduct and actions that a manager must demonstrate to be successful.

A well-known researcher by the name of Henry Mintzberg identified three general management roles. They are interpersonal roles, informational roles and decisional roles. Let's take a quick look at each.

Interpersonal Role

Management is largely about interpersonal relations between the manager and people both inside and outside the organization, such as employees, superiors, suppliers and customers. As a supervisor, Alexander will serve in his interpersonal role while acting as a figurehead, leader and liaison.

As a figurehead, he represents the face of the company when interacting with people. He also serves as a leader to his team and acts as a liaison between his team members and upper management. He may occasionally act as a liaison between the company and suppliers or customers.

Informational Role

Management is also about managing information. Alexander's informational role includes collecting information, receiving information and disseminating information. For example, Alexander will receive production goals from his boss and will disseminate, or communicate, them to his team. He will also collect information on current production and send it to his boss for review.

Decisional Role

Managers are decision makers. In fact, failure to make decisions will often lead to failure. Alexander's decisional role includes being an entrepreneur, disturbance handler, resource allocator and a negotiator. For example, Alexander must often seek creative solutions to problems just like an entrepreneur. He is also responsible for managing and allocating resources to accomplish his production goals. In addition, he must handle unanticipated complications that disrupt his team and its goals, known as disturbance handing. Finally, he needs to be a deft negotiator to resolve conflicts.

14 Principles of Management

Now that we know the basic roles that a manager, like Alexander, plays in an organization, let's take a look at some key principles of management. We'll use the principles developed by Henri Fayol, a French management theorist.

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