Measuring Emotional Intelligence: Tools & Benefits

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  • 0:03 What Is Emotional…
  • 0:53 Measuring Emotional…
  • 3:26 Leadership and Change
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Lesson Transcript
Instructor: Savannah Samoszuk

Savannah has over eight years of hotel management experience and holds a master's degree in leadership.

How do companies determine who has a higher emotional intelligence level and why are companies interested in this now? This lesson will take a look at different ways to measure emotional intelligence and the benefits of doing so.

What Is Emotional Intelligence?

Have you ever applied for a job but before landing the interview you had to take some personality tests? What type of information will your answers provide them? Personality tests have been tools companies have used for many years. Many companies are now looking into tests and indicators of emotional intelligence before selecting new team members. Emotional intelligence is your ability to identify and manage your own emotions and your interactions with others.

Measuring emotional intelligence is an important element for both hiring new teams and developing old ones. Companies such as Google, L'Oréal, and AT&T have all been including emotional intelligence tests in their hiring processes, and it is estimated that 75% of Fortune 500 companies use similar tests. So how do companies measure emotional intelligence?

Measuring Emotional Intelligence

Over the years there have been different tests and methods, but two common tests will be discussed here:

Emotional and Social Competence Inventory (ESCI)

The Emotional and Social Competence Inventory (ESCI) test is a 360 degree survey that determines outstanding from average performers. 360 degree feedback is when you receive feedback and results from people around you in an anonymous format. The ESCI rates a person on 12 competencies that are in four general areas.

The four general areas include:

  • Self-awareness, or how well a person can recognize and understand their own emotions and feelings. This is an important section to discover before jumping into how a person reacts to other people's feelings.

  • Social awareness, or how a person handles the emotions of others. This includes a person's ability to show empathy and how they handle organizational awareness.

  • Self-management, or how a person manages their emotions. This includes the ability to have self control over one's emotions, a positive outlook, and the ability to adapt to different situations.

  • Relationship management, or how a person applies their understanding of their own emotions and the emotions of others in order to build relationships. This section looks at a person's ability to influence, coach, handle conflict, lead and work as a team.

For example, Mike is an upper level manager at ABC Technology. With the new CEO wanting to dive into emotional intelligence, Mike's managers and peers would all take the ESCI and he would be given all of the feedback to compare. Mike would log in and rate himself on a 5 point scale from Never to Consistently about various questions. Then Mike's peers and managers would log in and answer the same questions and they would answer the questions about Mike. Then the results would anonymously show Mike how he rated himself compared to how his peers rated him.

Mayer Salovey Caruso EI Test (MSCEIT)

Another way to measure emotional intelligence is through the Mayer Salovey Caruso EI Test (MSCEIT). This test has 141 items to answer, and results provide insight into four main areas:

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