Copyright

Mentoring & Networking Relationships & Interpersonal Communication in the Workplace

Mentoring & Networking Relationships & Interpersonal Communication in the Workplace
Coming up next: Romantic Relationships in the Workplace & Interpersonal Communication

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
 Replay
Your next lesson will play in 10 seconds
  • 0:00 Communication in the Workplace
  • 0:44 Communication & Mentoring
  • 2:49 Networking & Communication
  • 4:56 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Timeline
Autoplay
Autoplay
Speed
Lesson Transcript
Instructor: Christopher Muscato

Chris has a master's degree in history and teaches at the University of Northern Colorado.

Communication is vital for maintaining professional relationships. In this lesson, explore how to use communication in mentors and networking, and test your understanding with a brief quiz.

Communication in the Workplace

See this? This is an extremely average, mid-level company. And this is John Study, an extremely average mid-level employee. John Study is in an average middle-management position, which means that on an average day he has to deal with a lot of people; people above him, people working for him, perhaps people working with him. You get the idea. So, with all of these people he has to deal with, John Study's success really relies on his skills at interpersonal communication, the direct sharing of information between people. You see, John Study understands that good communication is the difference between just being average and really standing out.

Communication and Mentoring

One area where we see communication become very important in the workplace is through mentoring, advising or training, generally on a personal basis. Now, John Study, being in an average mid-level position, gets to be both a mentor and a mentee and he's going to need communication skills for each. As a mentee, John Study's main priority is active listening, which is defined by both demonstrating that the listener is paying attention and connecting words with an emotional response. This means that you are internalizing the information, not just vaguely hearing it. Active listening helps John Study to actually retain information from his mentor but also demonstrates that he is interested and invested in this relationship.

But that's just one side of it. As a mentor, John Study also needs to practice active listening, but for slightly different reasons. Active listening as a mentor requires being empathetic towards the needs of the person you are mentoring and using that empathy to create a professional relationship built on trust and understanding. Basically, use it to help you address the specific needs of your mentee. Mentors can often foster this relationship using the reciprocity theory, which states that people are likely to react in a similar way to others. Here's out it works: John Study is trying to build up a mentoring relationship, so he needs his mentee to feel comfortable. So John Study decides to talk about himself just a little knowing that according to reciprocity theory, it will encourage the mentee to open up about their own interests. John Study talks a bit more, the mentee shares a bit more, and they build up their ability to communicate openly. John Study can also use this technique to start steering the conversation in a direction he needs it to go in order to discuss the relevant items on their agenda, while still keeping communication casual and personal.

Networking and Communication

Being a mentee helps John Study learn more about the company. Being a mentor helps him pass on his knowledge. But both of these are great for networking, developing systems of interconnected relationships. Professional success very often depends on maintaining networks of professional contacts on whom you can rely for various kinds of support. Being both a mentor and a mentee helps John Study maintain multiple professional networks among both his superiors and the younger, up-and-coming generation.

To unlock this lesson you must be a Study.com Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back
What teachers are saying about Study.com
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account
Support