MIS Reports: Types, Meaning & Example

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  • 0:05 What is an MIS Report?
  • 1:04 Who Uses MIS Reports?
  • 2:19 Type of Information in…
  • 3:55 How to Present…
  • 5:08 Lesson Summary
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Lesson Transcript
Instructor: Robert Frick

Robert is technical/science writer and instructional designer with 20 years experience in several industries.

An MIS report is a tool managers use to evaluate business processes and operations. This lesson describes the different kinds of MIS reports and how they are used. It also includes a discussion of how to visually present different kinds of information.

What is an MIS Report?

Pretend you are the manager of a medium-sized company's customer service department. Your staff takes phone calls and emails from over 300 customers every day. For the most part, they do a very good job, but recently, customers have started to complain that it takes too long to get their questions answered. Upper management at your company is concerned about this and wants to know what they can do to fix the problem. But before they make a decision, they need you to give them more information. How will you do this?

This is where MIS reports come in. MIS stands for management information system. Business managers at all levels of an organization, from assistant managers to executives, rely on reports generated from these systems to help them evaluate their business' daily activities or problems that arise, make decisions, and track progress. MIS system reporting is used by businesses of all sizes and in every industry.

Who Uses MIS Reports?

MIS systems automatically collect data from various areas within a business. These systems are capable of producing daily reports that can be sent to key members throughout the organization. Most MIS systems can also generate on-demand reports. On-demand MIS reports allow managers and other users of the system to generate an MIS report whenever they need it.

Many large businesses have specialized MIS departments, whose only job is to gather business information and create MIS reports. Some of these businesses use sophisticated computing technology and software to gather information. However, the method of collecting information does not have to be that complex. Smaller businesses often use simple software programs and spreadsheets for their MIS reporting needs.

There can be as many types of MIS reports as there are divisions within a business. For example, information about sales revenue and business expenses would be useful in MIS reports for finance and accounting managers. Warehouse managers would benefit from MIS reports about product inventory and shipping information. Total sales from the past year could go into an MIS report for marketing and sales managers.

Type of Information in an MIS Report

In our pretend manager example, you've been asked to present information about your department's customer service calls. An MIS report for this would likely contain data such as:

  • The number of calls your staff takes
  • The number of emails that come in each day
  • The average amount of time it takes to answer a phone call or email
  • The number of questions that your staff answers correctly vs. the number that are incorrect

To make this information most useful, you also need to ensure that it meets the following criteria:

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