Practical Application: Assessing Assertive Communication Skills

Instructor: Yuanxin (Amy) Yang Alcocer

Amy has a master's degree in secondary education and has taught math at a public charter high school.

This practical application includes a list of self-assessments questions pharmacists can use to assess their assertive communication skills. With each question also comes tips on how to apply it.

Assertive Communication

Pharmacists are there to give important information to customers, not to judge them. In order to do so, assertive communication is needed. Being an assertive communicator allows the pharmacist to convey useful information without attacking the customer.

For example, instead of telling a customer that he is leading a very unhealthy lifestyle that could cause the customer to leave, an assertive communicator might state that she is worried about his health and that by changing this one aspect of his lifestyle, he could get on the road to recovery. This method encourages positive action from the customer.

Self-Assessment Questions

Review the lesson Assertive Communication Skills: Definition & Behaviors, then answer the following self-assessment questions to check for assertive communication skills. An answer of 'yes' means proficiency; 'no' means improvement in that area is needed.

  • Do I share my thoughts by making use of 'I' statements?

An 'I' statement is one that strictly focuses on personal experiences and does not accuse the other of anything. Here's an example: ''I feel disrespected when I ask you to perform a task and it goes unfinished.'' These statements are good to use when situations come up between pharmacists and those they work with.

  • Am I actively listening?

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