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Practical Application: Assessing Interpersonal Skills in the Workplace

Instructor: Amanda Robb
This questionnaire will help you self assess your interpersonal skills needed for success in the workplace. We'll go over how to analyze your results and next steps as well.

Why Improve Interpersonal Skills?

In business, communication is essential. From winning over potential customers, to negotiating with the competition, it's essential to have good interpersonal skills to interact with other people. As described in the lesson, Interpersonal Skills in the Workplace: Examples and Importance, there are seven main interpersonal skills that are essential for business:

  1. verbal communication
  2. non-verbal communication
  3. listening, negotiation
  4. problem-solving
  5. decision-making
  6. assertiveness

The questionnaire below will help you assess your own skills in each of these areas.

Questionnaire

Answer the questions below and record your answers. Then, we'll analyze your results.

1. Verbal Communication

  • Do I speak clearly so people can understand me?
  • Do I use an even tone and volume when speaking?
  • Do I refrain from yelling, even if I feel emotional?
  • Do I use professional language that is appropriate for the workplace?
  • Do I keep a pleasant tone to my voice, even if I feel upset?

2. Non-Verbal Communication

  • Do I smile when speaking to customers or other employees?
  • Do I use my hands or other gesture to convey my meaning?
  • Do I face people and make eye contact when I speak?
  • Do I turn towards people when I speak to them?
  • Do I leave an appropriate amount of space between myself and the people I am speaking to?
  • Do I look animated and interested in the topic when I speak?

3. Listening

  • Do I give the speaker my full attention?
  • Can I repeat back what was said or summarize a conversation?
  • Do I look at the person who is speaking?
  • Do I avoid using technology while someone is speaking to me?

4. Negotiation

  • Am I able to listen to the needs of my employees or coworkers?
  • Can I objectively look at a situation without becoming emotional?
  • Am I able to hear both sides of a situation?
  • Can I stay neutral and come up with a solution that works for everyone?

5. Problem-solving

  • Do I stay calm when there is a problem to solve?
  • Can I reach out to others to help me come up with a solution?
  • Can I use rational logic to analyze a situation and come up with possible solutions?
  • Can I analyze options to choose the best one?

6. Decision-Making

  • Do I take my time prior to making decisions to analyze all available options?
  • Do I avoid being rash and jumping into decisions?
  • Do I analyze all available information for a decision making situation?
  • Do I stay calm during the decision making process?

7. Assertiveness

  • Do I feel confident in my actions at work?
  • Do I have the adequate training to make assertive decisions?
  • Once I make a decision do I stick with it instead of changing my mind?

Analysis

Now that you've taken the questionnaire, look at which sections you answered 'yes' to the most. These sections are areas you already are successful in. Any sections you had 'no' as an answer are areas for growth.

Look at the sections you answered 'no' to the most. These are the areas you should focus on. Consider additional training in these areas through seminars at your workplace or personal development through lessons or books.

Verbal Skills Improvement

For example, if verbal skills is one of your areas for growth, consider taking a course on public speaking. Public speaking is a struggle for many people and there are lots of resources available to improve. You can also try tips for improving at home too.

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