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Practical Application: Effective Workplace Communication Scenarios

Instructor: Natalie Boyd

Natalie is a teacher and holds an MA in English Education and is in progress on her PhD in psychology.

Working with others requires engaging in effective communication. But how can leaders make sure their communication is effective? These scenarios will help you hone your communication skills and use the five elements of effective communication.

Effective Workplace Communication

Working with others requires strong communication skills. To effectively communicate with others, leaders should employ the five elements of effective communication, which include being:

  • concise
  • clear
  • practical
  • factual
  • persuasive

For more on the elements of effective workplace communication, see the lesson Elements of Effective Communication in the Workplace. Once you feel comfortable with those elements, move on to the scenarios below to deepen your understanding.

Scenarios

For the scenarios below, think about the best way to communicate. Keep in mind the five elements of effective workplace communication. After the scenarios, take a moment to reflect on how to make your communication even better.

Scenario 1

Jimi manages a large team that is in charge of testing consumer goods for safety issues. While everyone on his team is very good at his or her job, the team as a whole doesn't work well together. Jimi estimates that they spend almost 50% more time on each test due to problems with team cohesion and communication. As a result, Jimi wants to get his team to work better together.

Jimi has a plan. He wants to take his team on a team-building three-day retreat. It will require both money from the company to pay for it and also permission for everyone to be away from the office for those three days.

Help Jimi convince the senior staff to support the team-building retreat. Compose a memo to senior staff that outlines the reasons they should pay for the retreat and give the team the three days off. Make sure that your memo is concise, clear, practical, factual, and persuasive.

Scenario 2

Good news: Jimi has gotten approval from the senior staff at his company for the team-building retreat. They agree that making sure the team works together to reduce the time spent on each safety test will be worth the time and money. As a result, they have agreed to pay for anyone who wants to go on the retreat and will allow them to be out of the office for those three days.

However, the senior staff will not make it a mandatory retreat. Jimi has to convince his team that they want to spend three days together building team communication and cohesion.

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