Practical Application: Types of Customer Service Metrics Infographic

Instructor: Natalie Boyd

Natalie is a teacher and holds an MA in English Education and is in progress on her PhD in psychology.

Understanding how customer service initiatives are working is key to making sure that your company is building a good relationship with its customers. This infographic takes you through the types of customer service metrics used to evaluate initiatives.

Customer Service Metrics

To retain customers, it's important that organizations regularly measure the effectiveness of their customer service initiatives. Customer service metrics are measures that look at the impact of customer service initiatives. Organizations can and should implement many different types of customer service metrics to get a full picture of how their customer service is working and where it can be improved.

For more information on how companies can use customer service metrics, review the course Establishing Customer Service Metrics. To help you understand the different types of customer service metrics, take a look at the infographic below.

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