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Practice Activity: Listen to a Help Desk Conversation in Spanish

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  • 0:02 El Regalo Para Jaime
  • 2:56 El Archivo De David
  • 5:12 El Problema De Daniel
  • 8:22 Lesson Summary
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Lesson Transcript
Instructor: Pablo Serna

Pablo has taught college Spanish at the University of Missouri and Central Methodist University, and has a master's degree in Spanish literature.

In this lesson, we will practice vocabulary related to technology and the use of direct, indirect and double object pronouns in Spanish by listening to three conversations Ramón has while working at the help center at a computer company.

El Regalo para Jaime

If you have not recently reviewed object pronouns, I recommend going through previous lessons in this chapter to get the most out of this lesson. Ramón works at Costa, a computer company, receiving calls from customers needing his help. Listen to this conversation between Ramón and Jaime. Pay attention to the use of direct and indirect pronouns, then answer the questions at the end. (Please refer to the video beginning at 00:33 to hear this conversation.)

Ramón: Gracias por llamar a Costa. Soy Ramón. Cómo puedo ayudarle hoy?

Jaime: Ramón, me parece que es un día muy malo hoy. Compré una computadora nueva ayer pero no me funciona.

Ramón: Puede decirme más por favor? Puede encenderla?

Jaime: No, no la puedo encender. Presiono el botón pero no pasa nada después de presionarlo.

Ramón: Bueno señor. Le voy a regalar una computadora nueva a usted.

Jaime: Qué? Me la va a regalar? Qué buenas noticias. Muchas gracias.

Answer the following questions or fill in the blanks based on the above conversation:

  1. Ramón va a regalar una computadora nueva a Jaime. Ramón ____ va a regalar.
  2. Another way to write the above sentence is: Ramón va a regalár ____.
  3. La tienda vendió la computadora a Jaime. Rewrite this sentence using:
  • a. Direct object pronoun
  • b. Indirect object pronoun
  • c. Double object pronouns

El Archivo de David

Listen to this conversation between Ramón and David, then answer the questions at the end. (Please see the video beginning at 03:04.)

Ramón: Gracias por llamar a Costa, soy Ramón. Cómo puedo ayudarle hoy?

David: Hola Ramón. Es un placer conocerle. Espero que puede salvarme hoy. Yo sé cómo guardar (save) mis archivos en el Internet y en mi computadora pero hoy no me está funcionando. Yo escribí un trabajo muy largo y lo guardé pero ya no puedo encontrarlo. Busqué por una hora pero todavía no sé dónde está.

Ramón: Primero David, quiero decirle que lo siento. Yo sé que es difícil cuando un archivo desaparece. Le recomiendo buscar el archivo en el basurero (trash).

David: Buena idea.

Ramón: Quiero que haga clic en al basurero. Después de hacerlo, me confirma.

David: Okay. Ya hice lo que me dijo.

Ramón: Lo ve ahí?

David: ! Ahí lo encontré!

Ramón: Se lo dije. Muchas veces cuando estos archivos se pierden, los podemos encontrar allí.

David: Muchas gracias Ramón. Que tenga un buen día.

Answer the following questions or fill in the blanks based on the above conversation:

  1. How do you conjugate the verb saber in the present tense yo form?
  2. How do you tell someone 'It is a pleasure to meet you?'
  3. Yo le recomiendo buscar el archivo en el basurero. Yo le recomiendo buscar ____ en el basurero.

El Problema de Daniel

Listen to this conversation between Ramón and Daniel and listen for the use of double object pronouns. Then, answer the questions at the end. (You can hear this on the video at 05:24.)

Ramón: Gracias por llamar a Costa, soy Ramón. Cómo puedo ayudarle hoy?

Daniel: Hola Ramón. Soy Daniel. Estábamos hablando sobre correo electrónico antes. Cómo está?

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