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Professional Conduct in a Veterinary Hospital

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Instructor: Artem Cheprasov

Artem has a doctor of veterinary medicine degree.

In this lesson, we're going to discuss the importance of professional conduct in the veterinary workplace and why it's just as important outside of work.

Professional Conduct

Be it in one profession or another, it seems that lots of people forget what professional conduct is and why it's important. Professional conduct is conduct befitting a person's workplace and career field. Professional conduct is more than just about making yourself stand out; it's about team spirit and client satisfaction.

Look, in school, you have a sort of professional conduct code as well that must be followed. No passing notes, no giggling behind someone's back, no checking your phone while the teacher lectures. You know precisely why those rules exist. So why should it be any different in the workplace?

Actually, it is different. It's even stricter and the consequences even more dire in a medical setting. Not following professional conduct can mean losing your job, or worse, causing harm to a patient.

Professional Conduct in the Workplace

By entering the veterinary world, you are entering a sacred medical field. It's a field that relies heavily on punctuality, or timeliness. That means always showing up to work early, and at worst, on time, and always performing treatments as scheduled.

There are absolutely no excuses for a lack of punctuality other than extreme emergencies. I recently read a story of a man who for years would commute over twenty miles to his job without a car, and he would never be late, not once. Yet his colleagues, less than a mile from the same job, would always make excuses as to why they were late.

There are virtually no good excuses for coming in late to work or not doing your work on time in a medical setting. There is very little tolerance for this, and you will be fired pretty quickly if you can't manage your time well.

Of course, if professional conduct was only about that, it'd be simple! There's so much more. It also includes:

  • Accepting and acting upon constructive criticism without negative reaction
  • Flexibility and problem solving
  • Being able to work in a team when necessary and independently when required
  • Being honest and taking responsibility whenever necessary
  • Being positive, respectful, and attentive to the needs of team members, patients, and clients
  • Maintaining strict medical confidentiality; that means no discussions of any medical cases and their surrounding facts with anyone not authorized to such information
  • Never gossiping or spreading rumors
  • Always keeping your skills up to date

Professional conduct also involves professional communication. This means you must always use the correct grammar and terminology when speaking and writing. It also means you should avoid using cuss words.

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