Project Communications Management: Benefits & Importance

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Creating a Status Report in Project Management

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
Your next lesson will play in 10 seconds
  • 0:03 Success & Communications
  • 0:56 Project Communications
  • 1:35 Managing Communications
  • 2:13 Creating a Plan
  • 2:57 Elements of a Plan
  • 4:17 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Speed Speed

Recommended Lessons and Courses for You

Lesson Transcript
Instructor: Michael Fanning

Mike has been a Project Management Professional (PMP) for 12 years and has a master's degree in environmental, health and safety management.

In this lesson, we'll learn about project communications management, why it's important, what benefits can be gained from using it, and how to create a communications management process for project management.

Success & Communications

When a football team gets ready to execute a play at the line of scrimmage, everyone knows what to do. The coach has assigned all players to positions with well-documented roles and responsibilities. Every team has a large number of plays, and each play may have different requirements, but the coach uses many communication channels and repetition to assure that everyone knows what to do when a particular play is called.

The coach develops a playbook that shows each player's task on every play. There are many hours of preseason and weekly practices where players learn and repeat each play many times. Players and coaches talk informally and watch game videos together to develop shared expectations and to improve performance for the next game. Having constant, clear, and appropriate communication is the key to success for a football team and also for a project management team.

Project Communications

Project communications management enables project managers to send the right messages to the right people in the best possible way. Communications is considered the glue that connects project stakeholders.

Project managers follow a communications management process from project planning through project closeout. This allows them to develop and execute communication plans that identify who should receive overall project information and role-specific communications that enable them to contribute effectively to the team. Project managers also must assign responsibility for communicating appropriate information and data, and they must determine how and when communications should be delivered.

Managing Communications

Project managers who communicate effectively deliver projects on time and within budget more often than those who do not. By keeping stakeholders engaged and project team members motivated, as well as by providing appropriate clarity and detail, successful project managers manage project communications to assure understanding of critical project components, such as scope, schedule, budget, objectives, and deliverables. Successful project managers practice project communications management by using a variety of frequent informal and formal communication channels that rely on clear language and relevant topics to the audience.

Creating a Plan

Creating the communications management process begins with planning. The primary purpose for planning the communications management process is to define a communications approach that effectively and efficiently meets the needs of project stakeholders.

The next step is to develop and implement a project communications management plan to create and share communications that meet the information needs of the project team and the stakeholders.

The last part of this process is to monitor and control communications throughout the entire project life cycle, since this will ensure information needs of project stakeholders are being met. This may require identifying new and different ways to communicate if previously identified communications channels do not meet the information needs of stakeholders.

Elements of a Plan

There are six necessary elements for a project management communications plan, including:

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account