Pull Strategy in Marketing: Definition & Examples

Lesson Transcript
Instructor: Ashley Johns

Ashley has taught college business courses and has a master's degree in management.

The definition of Pull Strategy in marketing is a method used to try to bring the client to the business, rather than pushing the business on the customer. Advertising, referrals, sales, and customer relationship management are all techniques used in Pull Strategy. Learn more about specific examples of Pull Strategy such as newspaper ads, customized computer operations, online banner ads, or consumer sales services. Updated: 10/14/2021

What is Marketing?

Almost everywhere we look we can find an example of a marketing technique. Such overexposure may lead some of us to feel a little cynical about the businesses behind all these promotional efforts. To overcome this issue, businesses have taken on a new approach. This approach involves using marketing techniques to gain a better understanding of customers and pull them in rather than chase them.

Marketing is used by companies to identify and communicate with their audience. There are four different categories found in the marketing mix: product, price, place and promotion. In this lesson, we will discuss an area of promotion known as pull strategy.

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  • 0:00 What is Marketing?
  • 0:43 What are Pull…
  • 2:51 Examples of Pull Strategies
  • 4:33 Lesson Summary
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What are Pull Strategies and Tactics in Marketing?

A pull strategy is a technique used to bring the customer to you. Rather than pushing your business on the customer, pull strategy involves the use of pull tactics, or the communication of information, to attract the customer. Often these customers will start to market the business for you. For example, if you decided to open a local restaurant you might implement some specific tactics to pull in customers.

First, you might use advertising and mass media promotion, such as placing radio or television ads, distributing flyers, sponsoring sports teams or using social media to communicate with as many consumers as possible. Your restaurant may want to start small by developing a social media page and hanging flyers. As the business grows, you could put money into a few more promotions. This strategy often takes up a significant amount of a marketing budget. Your restaurant may want to start small by developing a social media page and hanging fliers. As the business grows, you could put money into a few more promotions.

The strongest, yet typically the most difficult tactic to get started would be word-of-mouth referrals, which involves your customers telling others about your product or service. If your restaurant has good food and service, you are likely to get word-of-mouth referrals. Some businesses offer incentives to customers for referring new customers, which typically include discounts on future purchases.

Another tactic you might use a lot during holidays or the end of a season is sales promotions and discounts, which involves offering the product or service to the customer at a discounted price. For example, your restaurant could offer free kids meals on Tuesdays to draw customers in on that day of the week. If you have a slow time of day at the restaurant, you might also consider running a special during that time.

A final tactic you could use is customer relationship management, which shows customers that you understand and care about what they want. Many companies are using database systems to gather and track customer information. If you are using a computer system, you can track your customers' previous orders, or whether the meals were purchased on an eat-in or to-go basis. This makes it easier on the employee to input the order, such as a particular person's usual, and helps the customer feels special.

Examples of Pull Strategy

While your restaurant found a way to implement each of the pull tactics. Other industries may be better off by only implementing one of them. Let's go over some additional examples of how to use pull strategies.

One example is using newspaper ads. For example, the $7.99 pizza with two toppings ad caught your eye as you were flipping through the newspaper this morning. You yell to the kids, 'Guess what's for dinner tonight?' without even realizing how the company has pulled you in.

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