Relationship Conflict and Management: Definition & Resolution Strategies

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  • 0:00 Definition of…
  • 0:25 Key Concepts
  • 1:12 Resolution Strategies
  • 2:56 Lesson Summary
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Lesson Transcript
Instructor: Shawn Grimsley
In this lesson, you will learn about relationship conflict in organizations and strategies for its resolution. You will also have an opportunity to take a short quiz after the lesson to reinforce your knowledge.

Definition of Relationship Conflict

Relationship conflict is a conflict resulting from either personality clashes or negative emotional interactions between two or more people. For example, you may have a conflict with your cube mate because you keep a very tidy workspace and his is always messy. This irritates you and causes tension in the cubicle.

Key Concepts

Let's take a quick step back for a moment and look at the general idea of conflict so that you can better understand relationship conflict and strategies to resolve it. Two scholars by the name of Barki and Hartwick tested a conflict model comprised of a behavioral component, a cognitive component, and an affect component, or psychological feelings. The behavioral component involves one person interfering with another person's objective. The cognitive component reflects the disagreement between the two people due to a discrepancy between their interests, needs, and goals. Finally, the affect component is the negative emotions generated from the conflict.

Resolution Strategies

The conflict resolution strategies outlined by M. Afzalur Rahim have been given a significant degree of attention so we'll use his model. He places five different styles of conflict resolution onto a continuum where concern for others is at one end and concern for self is at the other end. With this continuum in mind, let's take a look at Rahim's five styles of conflict management.

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