Back To CourseSoft Skills for Managers
4 chapters | 27 lessons
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Sean has 8 years experience as a supervisor and has an MBA with a concentration in marketing.
Have you ever gotten so mad at work that you've been tempted to walk out in the middle of a shift? Work can be stressful, but with the right skills, you can make your work environment more enjoyable. Some of the most useful skills to have are self-management skills.
Examples of self-management skills include self-confidence, persistence, resilience, patience, perceptiveness, and emotional regulation. These skills each allow you to strive for your goals, perform at work, and contribute to a healthy work environment for yourself and your co-workers. In this lesson, we'll explore each of these skills in detail to fully understand how they are helpful in the workplace. We'll start with self-confidence.
Could you imagine working for managers that are constantly unsure about their performance or coworkers who are always doubting themselves? It would create a work environment filled with confusion. This is why self-confidence is important at every level of an organization.
Self-confidence is the ability to believe in yourself and trust your own judgment. This skill is especially useful in the workplace when it comes to problems or difficult tasks. For example, let's say that you have been asked to make an important decision under a tight deadline. As a self-confident individual, you don't need to stress out about it. You know that if you carefully evaluate the options, you'll be able to make the best decision before the cut-off date.
Self-confidence also gives others confidence in you. If your manager knows that you are sure of yourself, then she is more likely to trust you to accomplish the tasks assigned to you. Coworkers will also know that they can turn to you when a real problem arises. This trust makes you a valuable part of a work team.
Everyone has been tempted at some point to just give up when faced with a really difficult problem or situation. Of course, this is never the best course of action in the workplace. You'd get fired. This is why persistence and resilience are so important in a workplace environment.
Persistence allows you to relentlessly pursue your goals, even when it isn't easy to do so. Resilience allows you to adapt to or overcome setbacks that might otherwise prevent you from achieving your goals.
For example, let's say that your job involves selling insurance policies to people over the phone. Not every person that you call is going to say yes to your sales pitch, but if you give up after hearing the word 'no' a few times in a row, you'll never sell anything. Persistence allows you to stay focused on your end goal, which is selling insurance policies, and resilience allows you to overcome setbacks, such as being told no over and over, so that you can stay focused on your long-term goals.
The proverbial phrase 'patience is a virtue' can be applied to many different situations, even in the workplace. Patience is an important self-management skill that allows you to remain calm and untroubled when faced with delays, problems, or even suffering.
If you get angry or upset every time something doesn't go your way, you'll get a reputation for being impulsive, reckless, careless, or even violent. But if you're patient, and can remain calm through self-discipline, you'll be viewed as a professional, which is a much better reputation to have.
If you really want to show off your patience skills, emotional regulation is a good way to do it. When you practice emotional regulation, you consciously control your feelings and your reaction to them. You can think of emotional regulation as a coping mechanism, like counting to 10 when you're angry or taking deep breaths when you feel like you're about to cry. Controlling your feelings in this way creates a healthier work environment for you and everyone around you.
For example, let's say that you are waiting on a report from a coworker so that you can start your portion of a project. Every minute that you have to wait on the report puts you another minute behind on your work. If you stalk into the coworker's office and cry or yell in frustration, you might end up looking like the unreasonable one. The better course of action would be to regulate your emotions, patiently explain your need for the report, and then patiently wait to receive it.
Self-management also includes managing your awareness, or perceptiveness. When you are perceptive you notice the people and the things in your environment. This skill gives you insight into what is going on in the workplace. It also helps you to better understand communication, personality types, and how people may be feeling or acting at work.
For example, let's say that you work for a large company that manufactures new technology. You notice that your coworker Betty seems to be stressing out at the desk next to you. When you ask Betty what's happening, you discover that she is under a tight deadline for a presentation and really needs help with it. Your perceptiveness made you aware of a problem, and because your work is all caught up, you're able to help Betty fix the problem and get the presentation ready before the deadline.
Let's review. Self-management skills are important in the workplace because they help you contribute to a better work environment for yourself and your coworkers. Examples of self-management skills include self-confidence, persistence, resilience, patience, perceptiveness, and emotional regulation.
Self-confidence allows you to believe in yourself and gives others confidence in your abilities. Persistence makes it easier to pursue your goals, even when it isn't easy to do so, and resilience helps you overcome setbacks. Patience allows you to remain calm in the face of troubles and suffering, while emotional regulation helps you cope with your emotions and control your reactions to them.
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Back To CourseSoft Skills for Managers
4 chapters | 27 lessons