Copyright

Skills for Building Business Relationships

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Practical Application: Assessing Skills for Building Business Relationships

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
 Replay
Your next lesson will play in 10 seconds
  • 0:03 Importance of…
  • 0:46 Skills Needed to Build…
  • 4:09 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Timeline
Autoplay
Autoplay
Speed Speed
Lesson Transcript
Instructor: Tara Schofield

Tara has a PhD in Marketing & Management

You can build solid, positive relationships with co-workers, clients, and vendors. By following the steps in this lesson, you will have the skills to build long-standing business relationships.

Importance of Relationship Skills

We all know people that we don't trust or would not want to work with. We also know people that we respect and would gladly do business with. Being skilled in building business relationships is important when working with other people and for having success in your job and having positive relationships with co-workers and customers. Whether you work independently or are an employee, knowing how to build business relationships is vital to your success in the corporate world.

Let's imagine you own a bookkeeping service. As you have just opened your business, you are anxious to get new clients. Although you have plenty of personal friends, you realize you need to build your professional relationships. To earn the business of others, you must improve your skills in building bonds with others who may need your services.

Skills Needed to Build Relationships

There are many skills that are helpful in professional associations. Some of the most critical skills include having open communication, strong people skills, trust, respect, and positivity.

Open Communication

Open communication is the ability to share information in a timely basis, with the right people, and with the appropriate intensity. Additionally, it requires being able to receive information from others, even if it is difficult to hear or creates more stress or work for you. Another consideration is the importance of keeping private details confidential, ensuring only the necessary parties are involved in the communication. When all parties are committed to open communication, there is less fighting or backstabbing because the people who are involved in a situation are included in the sharing of facts and information.

In running your accounting business, you are committed to keeping clients informed about their finances, including problems you may find when updating their records. For instance, if you find a client is having money problems, you are thorough in explaining their financial status to them and make appropriate recommendations. You also require your staff to keep details about each of your clients' financial situations private, and they know not to share details with anyone that is not involved with the account.

People Skills

Putting people at ease, carrying a conversation, and asking appropriate questions are important aspects of people skills that help in building relationships. As people feel more comfortable with you, they share more and are more connected to you.

When you meet with clients, you spend a few minutes getting caught up on their lives and having a friendly conversation before jumping into their financial details. This helps strengthen the bond and deepen their relationship with you as their bookkeeper.

To unlock this lesson you must be a Study.com Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back
What teachers are saying about Study.com
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account
Support