Telephone Skills Lesson Plan

Instructor: Carrin Hahn

Carrin taught 3rd grade for ten years, worked as a learning specialist with K-5 students, and has a Master's degree in Elementary Education.

Making or receiving telephone calls can cause some anxious moments if one isn't prepared for how to deal with the call. This lesson will provide the students with some helpful suggestions about how to use proper telephone skills. The students will also have a chance to practice some of the skills during several scenarios.

Learning Objective

By the end of this lesson, the students will be able to

  • Know some of the polite and proper ways in which to answer the telephone.
  • Tell the caller to wait while the person being called comes to the phone.
  • Write down a message left by the caller.
  • Know how to end the phone call.


  • 30-45 minutes

Curriculum Standards


Ask and answer questions about information from a speaker, offering appropriate elaboration and detail.


Speak in complete sentences when appropriate to task and situation in order to provide requested detail or clarification.


Recall information from experiences or gather information from print and digital sources; take brief notes on sources and sort evidence into provided categories.

Vocabulary and Phrases

  • May I ask who is calling?
  • Please hold while I . . .
  • May I take a message?


  • Paper and pencil
  • Ruler
  • Crayons
  • Scissors
  • Cardstock for making phones

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account