The Benefits of Team Mediation Techniques

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  • 0:02 What Is Team Mediation?
  • 0:29 Benefits of Team Mediation
  • 3:03 Mediation Techniques
  • 6:22 Lesson Summary
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Lesson Transcript
Instructor: Tonya Brewer
In this lesson, we'll learn what team mediation is and discuss some benefits of team mediation techniques. Team mediation can be good for both a company and its team members.

What Is Team Mediation?

If you've ever worked as part of a staff, whether in retail or an office setting, you've likely heard of team mediation. This is a collaborative process in which employees work through conflict by identifying the issues at hand, coming up with options or alternatives and developing an agreement for resolution. The process is often overseen by a mediator who encourages open, respectful communication.

Benefits of Team Mediation

Whenever possible, it's important to stop conflict early on, since conflict can lead to damaged relationships among employees, lost workers, reduced productivity, and, in severe cases, lawsuits. Let's review the main benefits of team mediation in greater detail:

First is increased morale and productivity in the workplace. By solving conflict before it escalates, you can help increase the overall attitude among staff. Conflict leads to increased defensiveness among employees, who may become preoccupied with the conflict and less focused on the job at hand. This, in turn, can lead to decreased morale and productivity. Participating in team mediation allows the company to resolve the conflict, ease tension, and foster a happier workplace.

Another benefit is greater employee loyalty and retention. When conflict among workers is left to fester, it can become a deterrent for employees. People don't want to work in an environment marked by tension and discord. Additionally, as we discussed above, unmanaged conflict can lead to poor performance, which can leave employees feeling unsatisfied in their positions and cause them to seek other employment. However, team mediation can resolve this conflict before it becomes a major problem, thereby creating a happy, enjoyable workplace with loyal employees.

Team mediation can also lead to increased profitability and reputation. Studies have shown that happy employees are more productive. Those who feel content and happy within their workplace and take pride in their work are more likely to be more productive, and that increased productivity leads to increased profit for the company. Creating a friendly, conflict-free environment through team mediation is just one of the ways to make employees happy. This can also enhance company reputation, since it paints a portrait as an employee-friendly space that's attractive to prospective new employees.

And, finally, success through superior products and services can be a benefit of team mediation. When employees are focused on their work and undistracted by team conflict, they will generally make fewer mistakes. This leads to better products and services, which means greater profit and reputation for the company.

Overall, team mediation can lead to a positive change in the workplace, which means happier workers, less stress, better products and productivity, and greater profits. And since each person takes part in the resolution, mediation helps employees feel more empowered and important in the workplace, leading to higher employee morale and retention.

Mediation Techniques

The benefits of team mediation may apply in any work setting and using any method of mediation. However, there are different mediation techniques that may be best suited for certain situations. Let's discuss the two most common models:

First is the Levine Cycle of Resolution model . Developed by renowned mediator and mediation author Stewart Levine, the Cycle of Resolution model was introduced in his 2009 book Getting to Resolution: Turning Conflict Into Collaboration. It holds that conflict resolution and collaboration is not automatic, but rather must be learned. The model contains seven steps aimed at addressing employee emotion, coming to an agreement, and returning the workplace to a place of collaboration and productivity. The seven steps are:

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