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The Role of HR in Employee & Labor Relations

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  • 0:01 What Is Human Resource…
  • 0:39 What Are Labor Relations?
  • 1:01 HR Representative
  • 1:48 HR in Employee & Labor…
  • 2:58 Lesson Summary
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Lesson Transcript
Instructor: Rana Abourizk

Rana has a Masters Degree in Business Administration and is pursuing a Doctorial Degree. She has been teaching online for over a year. She has a strong business background.

Human resources management plays an important role in business. The overall goal for HR is to make sure that employees are in the right position, are in a good and safe environment, have all the rules and training needed to be capable of working, and can speak to HR when needed.

What Is Human Resources Management?

Human Resources is a very important sector in an establishment. The HR department or team is charged with finding the right people to work in the company. An HR representative has the pleasure of dealing with any kind of employee or labor issue, such as employee welfare; offering advice on work situations to employees and management; educating the employees on the rules of the company; providing employees clear notice of job descriptions, salary, and benefits; and ensuring the employees are completing the proper training. Training information should be communicated to the employee and manager. HR can be viewed as being a reference for the employees.

What Are Labor Relations?

Labor Relations consist of giving advice and help to employees regarding work rules, employment laws, legal issues, and any work contract situation. HR should train all employees on employment laws and have them available in all locations. If there is some type of issue regarding the employee or employment laws, HR will be the department to handle this.

HR Representative

Nicole studied HR for her undergraduate degree. She interned at a business for one year. During her internship, Nicole was asked to receive employee calls for complaints. One day she received a call from an employee in an office nearby. The employee told her that the manager had tried to have her work on her vacation day. As soon as Nicole got off the phone, she informed upper management of the complaint and recorded the incident.

Nicole also took calls for employees who were being laid off from work. The business was going through some tough times, and about 5,000 employees were being let go. Nicole was to take the calls, inform the employees about their options, and provide them with the assistance they needed. She explained the employees' vacation pay and time-off pay.

HR in Employee & Labor Relations

The role of HR in employee and labor relations is not an easy one. The HR representative should have excellent communication, be able to handle difficult situations, have great writing skills, and be aware of rules and processes for anything related to employees and any possible situations that could affect the employee. Roles for HR in employee and labor relations include:

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