Types of Business Relationships

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  • 0:02 Building Business…
  • 0:31 Peer to Peer Relationships
  • 1:43 Employee to Manager…
  • 2:20 Employee to Customer
  • 3:39 Lesson Summary
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Lesson Transcript
Instructor: Tara Schofield

Tara has a PhD in Marketing & Management

Maximizing relationships in business is important for business success and communication. This lesson provides insight into three different types of common and important relationships.

Building Business Relationships

In business, relationships are vital to success. A team, department, and company struggles if the internal interactions are negative. Understanding the types of relationships helps determine how to handle communication and conflict resolution to strengthen the organization. In this lesson, we're going to cover three kinds of business relationships: peer to peer relationships, employee to manager relationships, and employee to customer relationships. Let's get started.

Peer to Peer Relationships

A peer to peer relationship is between employees of the same relative level within a group or across divisions. Entry-level employees are typically new to a position, have limited training or education, and are given the tasks that require the least skill. Two middle managers are considered peers because they're on the same level within the company. An entry level employee on one team can likely relate to the challenges an entry level worker is facing on another team.

The peer to peer relationship can also be identified by job responsibilities. Within a marketing team, there are many staff members who may be at the same pay and seniority level. However, their job responsibilities may differentiate them substantially. In this situation, a peer to peer relationship will exist among people who have similar responsibilities, such as a team of graphic designers.

You work as an account representative at a call center for the cable company. In your department, there are 30 reps who handle customer issues, from setting up cable to resolving account problems. Each of the reps have the same basic job responsibilities and are at the same level within the organization. This is a peer to peer situation.

Employee to Manager Relationships

When considering a peer to manager relationship, there is often a difference between the job responsibilities, accountability levels, and reporting structure. A manager will likely have multiple employees on his or her team, will conduct performance reviews, and will provide training and feedback to improve an employees' skill.

Let's say that you're an employee of a company and you have a good working relationship with your boss, Anita. She is respectful, positive, and helpful when you have a problem or question. In fact, you feel like a valued part of the team because of Anita's feedback. This relationship has made a big difference in your job satisfaction.

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