Understanding the Nonverbal Communication of Group Members

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  • 0:02 Nonverbal Communication
  • 1:02 Functions of Nonverbal…
  • 3:09 Importance of Nonverbal Cues
  • 3:48 Lesson Summary
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Lesson Transcript
Instructor: Jennifer Lombardo
Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.

Nonverbal Communication

Oblivious Olive thinks she is going to be promoted to the manager of The Bridal Knot Dress Shop. She doesn't understand any form of nonverbal communication, and this has led her to some serious misunderstanding when it comes to her career future.

Nonverbal communication is expressed through non-language means and depends upon facial expressions, eye movement, gestures, vocal inflections, and space/distance cues. One of the biggest challenges of understanding nonverbal communication is that it can be interpreted many different ways. It is very important in the workplace to understand how nonverbal communication effects verbal communication. A basic phrase, such as, 'Yes, you are a good worker,' can have its meaning changed by having the speaker roll their eyes during delivery. Olive's good friend and coworker, Alex, decided to take her out to lunch and explain the importance of understanding nonverbal communication in the work place.

Functions of Nonverbal Communication

Alex told Olive that he wanted to prepare her as she was not getting the big manager promotion. He knew she thought otherwise and wanted to explain why. The main issue was that Olive missed most nonverbal cues that would have given her a better understanding of her overall work. Alex told Olive that there are five functions of nonverbal communication she needs to be aware of:

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