Upward Communication: Definition, Advantages, Disadvantages & Examples

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  • 0:02 What Is Upward Communication?
  • 0:25 Advantages
  • 1:27 Disadvantages
  • 3:43 Examples
  • 4:12 Lesson Summary
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Lesson Transcript
Instructor: Ashley D. Manker
In this lesson, we will discuss what upward communication is and how it's used in the workplace. We'll also go over the advantages and disadvantages of upward communication.

What Is Upward Communication?

Communication is a very important part of working in the business environment. Managers must be able to communicate with employees and employees must be able to communicate with managers in order to have a profitable business. Upward communication is the flow of information from front line employees to managers, supervisors, and directors.

Upward Communication
Upward Communication

Advantages of Upward Communication

Upward communication keeps managers aware of how employees feel about their jobs, policies and procedures, and the business in general.

Some advantages of upward communication are:

  • Feedback: Managers can get feedback from employees that can help improve organizational development. Employees who are encouraged to provide feedback feel respected and that they have a say in how the organization is run.
  • Mutual trust: Mutual trust brings employees and managers closer to each other. As trust grows, relationships between employees and managers become stronger.
  • Introduction of new policies: Front line employees do the work every day. They can usually tell managers if something works or doesn't work. Employees can be instrumental in forming new policies or changing those that are outdated.

Upward communication can be used to give feedback to managers.
Upward Communication to Management

Disadvantages of Upward Communication

Upward communication seems easy enough. But sometimes, employees face significant barriers attempting to communicate with managers.

Some disadvantages of upward communication are:

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