Copyright

Verbal & Nonverbal Ways to Communicate Power

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Compliance Gaining & Resistance Strategies

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
 Replay
Your next lesson will play in 10 seconds
  • 0:01 Displaying Power
  • 0:46 The Words Themselves
  • 1:28 Speaking
  • 2:20 Nonverbal Communication
  • 3:19 Importance of Listening
  • 4:13 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Timeline
Autoplay
Autoplay
Speed Speed
Lesson Transcript
Instructor: Kevin Newton

Kevin has edited encyclopedias, taught middle and high school history, and has a master's degree in Islamic law.

One of the goals of communication is to convince someone to do something that we want them to do. A key way of being able to do that is to communicate power. In this lesson, we focus on how to communicate personal power.

Displaying Power

The dry cleaners have done it again. Despite your best instructions, you go in to pick up your clothes, and they have been ruined. Whether its beads off a dress or buttons missing from a suit, this is likely a situation that all of us will face at some point in our lives. But what do we do next? How we react in this next frame of time has a great deal to say with how our request will be received. In short, we want to achieve just the right balance - serious enough to be treated with respect, but not so threatening as to make them want to call the cops. In this lesson, we'll look at how to display power in such a way that it gets results without ending up in handcuffs.

The Words Themselves

When displaying power verbally, the words you say matter greatly. Let's say you were talking to two random people on the street. One of them says 'Give me your money now!' while the other asks nicely for spare change. Truth be told, you'd probably more willingly part with your wallet with the first, but you'd feel much better about offering money to the second. Of course, that's assuming you are given a choice!

Now, back to the dry cleaners. When you notice something wrong, how do you react? Do you start screaming and telling the people they are incompetent, or do you act as if no fault has been done? Hopefully, you do something else, demonstrating your displeasure, but at the same time expressing utter self control.

Speaking

Of course, what you say matters, too. Our tone is a direct indication of confidence. Let's look at something less confrontational. Say you were going to approach someone you had feelings for and ask them out on a date. Would you mumble? Of course not, as that projects a lack of confidence. Likewise, would you scream at them? Definitely not, as that projects a desire to oppress them. Instead, you'd look them in the eye and speak as clearly as your fast-beating heart would let you.

Again, maintaining self-control is a major part of projecting power. You'd be surprised at how few people are capable of keeping their emotions in check and focusing on a resolution. If you started screaming at the dry cleaners, they'd do anything they could do to get you to leave. If, on the other other hand, you calmly expressed your displeasure, then you are much harder to dismiss as crazy.

To unlock this lesson you must be a Study.com Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member  Back
What teachers are saying about Study.com
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account
Support