What are Emotions and Moods? - Types & Sources

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  • 0:05 Jobs and Emotions
  • 0:36 Definition of Emotions
  • 1:32 Types of Emotions
  • 2:01 Definition of Moods
  • 2:25 Types of Moods
  • 3:16 Sources of Emotions and Moods
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Lesson Transcript
Instructor: Jennifer Lombardo
Emotions and moods both can affect the quality of the work environment. Positive emotions and moods can decrease absenteeism, turnover and worker stress.

Jobs and Emotions

Sally has just found out that she is being offered two different new job opportunities after graduating from college. Both jobs will help her grow in developing her marketing and advertising skills for the future. Each position has her reporting to a very different boss. She has to decide which job she should take. Although the jobs are very similar in tasks, the bosses each have different emotions and moods that they express during the workday. Let's take a look at her two choices.

Definition of Emotions

Emotions are very short-lived feelings that come from a known cause. When Sally discovered she was receiving two job offers she was very happy. The specific cause was due to the fact that she would be getting job offers and making excellent money after college. Emotions also include the contemplation to act a specific way based on feelings or physiological changes. Emotions can affect attitudes and behaviors in the workplace. Sally discovered that the marketing position with Rosey Cosmetics has a boss that is known to bring negative emotions into the workplace. She was warned that the negative emotions, such as hostility and anger, exist daily, which has led to employees who have job dissatisfaction. Turnover is very high at the cosmetics firm. Sally is torn because the salary is $10,000 higher than the other job offer at a pet food company.

Types of Emotions

There are many different types of emotions. Some examples of emotions are happy, sad, angry, fearful or hostile. Negative emotions, such as anger, fear and guilt, can cause a very poor work environment to develop. Positive emotions in a work environment, such as happy and excited, can cause better worker productivity, cohesiveness, health and cognitive functions. Sally's potential boss has created a very hostile work environment with stressed-out employees.

Definitions of Moods

Moods are feelings that are longer lasting than emotions and have no clear starting point of formation. Moods are actually made up of multiple emotions. Sally's second job opportunity at Perfect Pet Food is with a boss that is known to have good moods in the workplace. Even though the pay is a lot less, Sally is starting to realize the impact of a good working environment.

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