What is Effective Business Communication?

Lesson Transcript
Instructor: Tonya Brewer

Tonya has a Master of Science degree in Accounting.

Successful organizations have excellent communication processes. Learn about effective business communication, preparing written documents that maintain professionalism, keeping information concise, and ensuring information is complete. Updated: 11/24/2021

Effective Business Communication

Effective business communication is a sharing process involving two or more parties sending a message that is easily understood by each person. Effective communication can significantly contribute to a company's success. In this lesson, we will learn how to compose effective written business communications by focusing on professionalism, being concise, and ensuring information is complete.

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  • 0:03 Effective Business…
  • 0:27 Maintain Professionalism
  • 1:25 Keep Information Concise
  • 1:51 Ensure Information Is Complete
  • 3:01 Lesson Summary
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Maintain Professionalism

When you are communicating within a business, it is important to remember that you represent both yourself and your employer, so it is essential that you maintain a professional attitude and tone in your written communications. To do this you should:

  • Speak to the other person in a way that supports teamwork and positive interaction
  • Avoid being confrontational
  • Leave emotions out of written business communications
  • Think twice before hitting 'reply all' unless you think everyone on the list needs to receive the email because you don't want to send emails or communications to people that have nothing to do with the issue
  • Use exclamation points sparingly, and only use one because using too many exclamation points appears childish and not professional
  • Be careful with humor because it can easily get lost in translation without the right tone or body language; in general, in the professional world, it is best to leave humor out of communication

Keep Information Concise

Everyone knows the old saying, 'Time is money,' and that is true even in communication. When you are communicating with a co-worker or about a business matter, keep the points concise. Your goal is to relay the information completely and in a manner that encourages proficient action. To do this, you should:

  • Use enough sentences to say what you need but no more
  • Try to limit your emails to five sentences when possible

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