What Is Employee Training? - Benefits, Effects & Importance

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  • 0:01 The Value of Employee Training
  • 0:56 Types of Employee Training
  • 2:16 Key Issues in Training
  • 3:01 Manager's Role in Training
  • 3:45 Lesson Summary
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Lesson Transcript
Instructor: Orin Davis
In this lesson we will review several aspects of employee training. We will discover the value and benefits of employee training, as well as review the different types of employee training and key issues in providing training in the workplace. Finally, we will discuss ways managers can support training in the workplace.

The Value of Employee Training

The 21st-century workplace is a fast-paced environment with new techniques, knowledge, and opportunities appearing and disappearing at the speed of the Internet. It is critical to keep employees updated and up-to-speed on the latest developments in the field, and the only way to do that is by providing training. In much the same way that people upgrade software so that they have the latest, bug-free versions with the highest functionality, companies need to upgrade their employees so that their skills are at their peaks and they can provide maximal value to the company. Although training can be costly both in terms of time and money, the many benefits to the company, including increased efficiency and broader value-creation capabilities, higher employee loyalty, and better interfacing between departments, make training well worth it.

Types of Employee Training

Employee training can be provided for a variety of needs, including increasing employees' knowledge of company policies and internal knowledge, and improving their skill sets and attitudes. Policy training is generally used to make sure that employees are acting in accordance with both the law and the best interests of the company.

For instance, many companies have training on conflict of interest. Because of the legal ramifications of avoiding conflict of interest, it is important for many employees (in the consulting industry, for example) to know exactly what constitutes a conflict of interest and how to avoid it. Another type of training is internal knowledge training, which involves training employees on the company's procedures. An example of this would be training employees on how to use the company's time reporting system so that people can log their hours. Skill training is a third type of training that is pretty broad, but can include courses for teaching employees how to use software or how to mine data or how to improve team functioning. Attitude training can also be very important and can include diversity training, which teaches people how to have a broader perspective and cultural competence when working with others from different ethnic and cultural backgrounds.

Key Issues in Training

There are three main issues in training to be aware of. These are knowledge transfer, trainee readiness, and organization of training.

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