What is End User Testing? - Definition & Acceptance

Instructor: David Gloag

David has over 40 years of industry experience in software development and information technology and a bachelor of computer science

Businesses today want to be sure their products conform to customer's wishes. In this lesson, we'll take a look at the end user, and how companies can test products to meet their expectations.

Test for Success

Meeting expectations is an important part of doing business. Just ask any company sales person or representative. BMW wants their cars to be the envy of the market. Apple wants their iPhones to be must-haves for personal organization and communications. And Oakley wants their X-Metal Sunglasses to outperform everyone else's. But how do these companies ensure that this happens? How do they prove that their items do what they say? There are many factors that come into play. It starts with the concept, and moves right through to the finished product. But the most important by far is testing, lots and lots of testing.

What is Testing?

Testing is the umbrella term that refers to the formal activities of Validation and Verification (V&V). The validation activity is the one we most often think of when we think about testing. It focuses on outputs. The question you are asking in this activity is, have you actually built what you intended to build? For example, is it the correct size, shape, and weight? Does it perform as it should? In essence, is the widget a widget? These kinds of questions help you determine the validity of the item itself.

In contrast, the verification activity focuses on process. The question you are asking in this activity is, have you built what you intended, correctly? For example, did you follow all the needed assembly steps? Was each step executed in the proper order? Did you use the correct tools? In other words, was your process consistent, and repeatable? These kinds of questions help you verify your build process.

What is an End User?

An end user is a person or persons that will ultimately use a product or service. Or to put it another way, they are the target consumer. For example, 8-ball players (pool) are end users of pool cues. Hockey players are end users of hockey sticks. And diabetics are end users of insulin. Examples exist everywhere you look. If you think about it, you are an end user of any product in your possession.

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account