What is End User Testing? - Definition & Acceptance

Instructor: David Gloag
Businesses today want to be sure their products conform to customer's wishes. In this lesson, we'll take a look at the end user, and how companies can test products to meet their expectations.

Test for Success

Meeting expectations is an important part of doing business. Just ask any company sales person or representative. BMW wants their cars to be the envy of the market. Apple wants their iPhones to be must-haves for personal organization and communications. And Oakley wants their X-Metal Sunglasses to outperform everyone else's. But how do these companies ensure that this happens? How do they prove that their items do what they say? There are many factors that come into play. It starts with the concept, and moves right through to the finished product. But the most important by far is testing, lots and lots of testing.

What is Testing?

Testing is the umbrella term that refers to the formal activities of Validation and Verification (V&V). The validation activity is the one we most often think of when we think about testing. It focuses on outputs. The question you are asking in this activity is, have you actually built what you intended to build? For example, is it the correct size, shape, and weight? Does it perform as it should? In essence, is the widget a widget? These kinds of questions help you determine the validity of the item itself.

In contrast, the verification activity focuses on process. The question you are asking in this activity is, have you built what you intended, correctly? For example, did you follow all the needed assembly steps? Was each step executed in the proper order? Did you use the correct tools? In other words, was your process consistent, and repeatable? These kinds of questions help you verify your build process.

What is an End User?

An end user is a person or persons that will ultimately use a product or service. Or to put it another way, they are the target consumer. For example, 8-ball players (pool) are end users of pool cues. Hockey players are end users of hockey sticks. And diabetics are end users of insulin. Examples exist everywhere you look. If you think about it, you are an end user of any product in your possession.

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