What Is Sensitivity Training for Managers? - Exercises & Importance in the Workplace

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Modern Theory of Management

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
Your next lesson will play in 10 seconds
  • 0:01 Sensitivity Training
  • 0:32 Sensitivity Training…
  • 0:57 Sensitivity Training…
  • 2:55 Sensitivity Training Example
  • 3:46 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Speed Speed Audio mode

Recommended Lessons and Courses for You

Lesson Transcript
Instructor: Shawn Grimsley

Shawn has a masters of public administration, JD, and a BA in political science.

Sensitivity training can help improve the relationships between managers and employees. In this lesson, you'll learn about sensitivity training and its key concepts. You'll also have a chance to take a short quiz after the lesson.

Sensitivity Training

Sensitivity training is a type of group training that focuses on helping organizational members to develop a better awareness of group dynamics and their roles in the group. The training often addresses issues such as gender and multicultural sensitivity as well as sensitivity towards the disabled. The goal of the training is focused on individual growth. Kurt Lewin and Ronald Lippitt originally developed the technique in the 1940s.

The Importance of Sensitivity Training

The contemporary workplace is very diverse and is becoming more so every day. Managers need to understand, be sensitive to, and be able to adapt to the various needs, concerns, and characteristics of a multitude of different people. Sensitivity training will help managers to personally cultivate good interpersonal relationships with members of their team and help facilitate respective and productive group relations among team members.

Sensitivity Training in Practice

A core part of sensitivity training is sharing your own perceptions of everyone else in the group. This is supposed to provide information about your characteristics, concerns, emotional issues, and other things that you may have in common with the group members. Consequently, sensitivity training has been compared to group psychotherapy because it involves exploration and sharing of emotions, personality, and relationships. However, the group's focus is very practical: the focus is on the current issues facing everyone and the organization. The training does not explore any deep psychological causes of an individual's behavior.

The primary objective of sensitivity training is to educate you and the other participants about more constructive behavior that will be beneficial to you and everyone else in the organization. It helps an individual by providing insight into your behavior and helps you develop corrective emotional and behavioral actions.

Feedback is also an essential element of sensitivity training. Feedback from other members in the group session will help you determine if the behavior you're exhibiting is meaningful or effective. It also provides a means of continuously learning appropriate conduct throughout the group session. Trainers attempt to break down your inhibitions, helping to facilitate the frankness and self-expression necessary for effective communication for the purposes of the training.

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account