Workplace Communication: Importance, Strategies & Examples

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Barriers to Effective Communication: Definition & Examples

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
Your next lesson will play in 10 seconds
  • 0:05 Definition
  • 0:37 Important Advantages
  • 3:01 Important Disadvantages
  • 3:55 Strategies
  • 4:29 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Speed Speed Audio mode

Recommended Lessons and Courses for You

Lesson Transcript
Instructor: Jennifer Lombardo
Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.


Gertrude has returned to work at her toy company job after a week's vacation. She heads to her office and cringes when she turns on her computer. Her email inbox shows 400 messages waiting for her reply as well as a bunch of voicemails. Gertrude sighs and realizes there is no escape from workplace communication.

Workplace communication is the transmitting of information between one person or group and another person or group in an organization. It can include emails, text messages, voicemails, notes, etc.

Important Advantages

Workplace communication is vital to an organization's ability to be productive and operate smoothly.

1. Workplace communication improves worker productivity.

Research has shown that effective lateral and work group communication leads to an improvement in overall company performance. It has also been discovered that employees who were graded as highest in production had received the most effective communication from their superiors. For example, Gertrude works in engineering, and her prototypes of toys receive accolades. She is an effective communicator about her designs and how they will be played with in real life by kids. In addition, she receives specific guidance from her superiors, allowing her to create designs quickly and efficiently.

2. Workplace communication can increase employee job satisfaction.

Employees feel empowered if they are able to have upward communication. This type of communication is when information flows upward in an organization and usually consists of feedback. If bosses or managers are able to listen to employees and respond, this leads to an increase in employee job satisfaction.

In addition, employees are also happy if there is intense downward communication, which is information flowing down from superiors or managers to direct reports. Gertrude recently sent an email to her boss recommending that her department upgrade its design software. Her upward communication feedback was not just acknowledged but also acted upon, resulting in a very happy design team.

3. Workplace communication can also have a positive effect on absenteeism and turnover rates.

Communication flow is very important to workers. Employees have to feel secure that they are receiving truthful and updated information from superiors. They also want to have the ability to share ideas, thoughts and concerns within the company. Studies have shown that even after a layoff, companies that have excellent communication are able to retain the surviving employees.

Gertrude did survive a corporate merger and was very concerned about her future with the company. Her immediate managers communicated right away that she was a huge value to the organization and would be getting a promotion within the year. This ultimately provided Gertrude with a reason to fully commit to a new organizational structure.

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account