CCXP Accommodations


Requesting CCXP Exam Accommodations

According to the Customer Experience Professionals Association (CXPA), it is possible for future Certified Customer Experience Professional (CCXP) test-takers to request special accommodations for their exam day if they have some sort of disability or condition that necessitates such accommodations.

In order to arrange for this, applicants will need to submit an Accommodation Request Form to CXPA. This form is available via email request, and the address can be found on the CXPA. Additionally, those requesting accommodations will need to provide CXPA with relevant documentation confirming a disability or condition. For example, it may be helpful to provide confirmation from a medical professional or proof of having received testing accommodations in the past.

According to the CXPA's statement of nondiscrimination, the organization does not discriminate against people of any race, religion, sexual orientation, nationality, gender, age, or disability, so individuals who do have disabilities should not have a problem in receiving accommodations if they follow the process as specified above.

Exam Registration

Submitting the Accommodation Request Form is just one part of the application process for the CCXP exam. Applicants will also need to submit documentation that they meet the exam's experience and education eligibility requirements before they are approved to test. These application materials are typically reviewed within seven days.

The CXPA does not give specifics on how accommodations requests fit within this timeline. However, once applicants are approved to test, they have six months to schedule a testing appointment and sit for the exam. This should give test takers who need modifications to a test or testing site time to coordinate their appointment.

Preparing for the CCXP Exam

Individuals requiring testing accommodations might want to consider following some general test preparation strategies when getting ready for their exam. These include creating a realistic study schedule that takes various factors like work, family, and free time into account as well as how much time a person thinks they need to get a grasp on the exam content.

Individuals seeking accommodations may also be interested in learning about what types of test preparation resources are available to them to help them best prepare for test day. One option is the online CCXP Exam Study Guide offered by

This guide helps students prepare for every aspect of the CCXP exam, which covers content from six competency areas. The study guide has been created with these competency areas in mind and is organized into nine chapters which are further broken down into smaller lesson plans. Students can also take advantage of these additional course features:

  • As students move through the material, they can take lesson quizzes and chapter tests to check their progress and make sure they are grasping the concepts discussed in the lessons.
  • For further drilling and practice, the final chapter of the study guide includes flashcards that students can use to learn and memorize key concepts and ideas that will appear on the exam.
  • The lessons are all offered via videos that also include transcripts, accommodating both for individuals who may be hard of hearing or for those who are blind.
  • Additionally, the study guide provides users with a diagnostic CCXP final exam to help them figure out in which areas they are strong and what parts of the content they need to spend more time on.
CCXP Prep Product Comparison

The Certified Customer Experience Professional (CCXP) credential is offered by the Customer Experience Professional Association (CXPA), an organization for those who specialize in the field of customer experience (CX). Earning the CCXP is a great way to demonstrate your knowledge and dedication to your career. The exam is challenging and it is recommended that you get in a good review before attempting to take it. Fortunately, there are plenty of different CCXP review products on the market; check out these examples and see which ones are best for you.

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