Refund: How to Request a Refund from

Instructor: Jessica Bayliss
If you believe you are eligible for a refund, email to request your refund. Read on for more information about requesting refunds from

How to Request a Refund

To request a refund, email Please include:

  • The email address used to create your account
  • A brief explanation of why you are requesting a refund

We review most requests the same day they are submitted*. Customers granted a refund usually receive it within 3 business days.

You can also request a refund or other customer support by filling out our customer support form.

For the most up-to-date information about's refund policy, please review our support FAQs: Customer Support

Our friendly customer support team aims to help our customers. We can help you:

  • Learn how different audiences can use, including teachers, homeschool, test prep and more.
  • Sign up for's affordable and flexible online college courses
  • Use features and tools, like assigning lessons to students, taking practice tests, and setting study goals.
  • Change your account information or status

Please contact our support team if you have any questions. We are always happy to hear from you!

*Please note that accounts may not be eligible for a refund. We review each individual request to determine if a refund will be granted.

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