Acting on Customer Feedback: Steps & Examples


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What is one form of measuring customer satisfaction?

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1. Name two ways to give a customer survey.

2. Customer feedback should be _____ with others to gain more insight and tools for what will work best in similar situations.

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About This Quiz & Worksheet

Use this quiz and worksheet to find out how much you understand about acting on customer feedback. Questions on the quiz address types of customer feedback and how they are taken into consideration.

Quiz & Worksheet Goals

These tools will guide you to:

  • Name one way of gauging customer feedback
  • Assess how customer feedback should be utilized with regard to other people
  • Understand the timing of when feedback is more effective
  • Recognize two ways a customer representative can help make a customer happy

Skills Practiced

Use these study tools to practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on acting on customer feedback
  • Interpreting information - verify that you can read information regarding when customer feedback is most effective and interpret it correctly
  • Information recall - access the knowledge you've gained regarding how customer feedback can be analyzed

Additional Learning

To gain more knowledge on the subject, utilize the lesson entitled Acting on Customer Feedback: Steps & Examples. Once you've finished the lesson, the following objectives will have been covered:

  • Understand how to recognize when there is a customer issue
  • Determine ways of solving those issues
  • Explain how companies can use customer feedback