Applying Kotter's 8-Step Change Model


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As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

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1. Which of the following actions would a manager take to empower broad-based action?

2. Lauren held a staff appreciation luncheon to inform her employees that existing clients' feedback on phase one of the new skincare system and pricing structure was overwhelmingly positive. Why is this an example of the sixth step of the change model, generate short-term wins?

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About This Quiz & Worksheet

This quiz and corresponding worksheet will help you gauge your understanding of what Kotter's 8-step change model is and how it can be applied within the constructs of a business. Topics you'll need to know to pass the quiz include understanding the various steps and how they're used.

Quiz & Worksheet Goals

This quiz will test you on identifying the step in use in the following scenarios

  • Monitoring the acceptance of a new service and how the organization is adapting to it
  • Identifying and removing potential barriers to efficiency
  • Selecting employees who will help with the process of enacting a change
  • Holding a staff appreciation event to discuss the results of a positive customer survey
  • Holding a staff meeting to discuss the current financial situation

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on the applications of Kotter's 8-step change model
  • Interpreting information - verify that you can read information regarding scenarios that involve using Kotter's steps and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about using the model to guide an organization through a change

Additional Learning

To learn more about the how to best apply Kotter's model to a business setting, review the corresponding lesson on Applications of Kotter's 8-step Change Model. This lesson covers the following objectives:

  • Review the 8 steps of John Kotter's model
  • Explore the application of these steps in a real-world scenario involving a carwash business
  • Understand how the model promotes successful implementation of a change