Showing Appreciation to Loyal Customers


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question 1 of 3

What are the two basic types of customers?

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1. How does Nordstrom create loyal customers?

2. Which of the following is NOT a benefit of creating loyal customers?

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About This Quiz & Worksheet

This quiz/worksheet combo will help you test your understanding of how businesses can create loyal customers and show them appreciation. Topics you'll need to know to pass the quiz include types of customers and the benefits of having loyal customers.

Quiz & Worksheet Goals

In this assessment you'll be tested on aspects of customer loyalty, including:

  • The two types of customers
  • The definition of going above and beyond
  • Examples of showing appreciation to loyal customers

Skills Practiced

This quiz and worksheet allow students to test the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on creating loyal customers
  • Distinguishing differences - compare and contrast topics from the lesson, such as repeat customers and one-time buyers
  • Information recall - access the knowledge you've gained regarding the benefits of showing appreciation to maintain a high level of repeat customers

Additional Learning

To learn more about the relationship between a business and loyal customers, review the accompanying lesson entitled Showing Appreciation to Loyal Customers. This lesson covers the following objectives:

  • Learn how to create loyal customers
  • Understand the benefits of maintaining a large number of loyal customers
  • Learn examples of showing appreciation to loyal customers
  • Understand the importance of going above and beyond
Final Exam
Creating Proactive Customer Service
This course currently has no practice test
Chapter Exam