Methods for Measuring Customer Satisfaction

Instructions:

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question 1 of 3

Why is it important to measure customer satisfaction?

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1. Which method of measuring customer satisfaction is a non-intrusive way?

2. Which is NOT an example of existing business data?

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About This Quiz & Worksheet

Measuring how satisfied people are with products or services is crucial for gaining and maintaining customers. The quiz asks you about examples, methods, and reasons for gauging customer satisfaction.

Quiz & Worksheet Goals

During the quiz you will:

  • Explain why measuring customer satisfaction matters
  • Name a non intrusive way for determining customer satisfaction
  • Provide examples of using existing business data
  • Choose an example of a face to face interaction that helps gauge customer satisfaction
  • Point out a method of measurement that results in an immediate response

Skills Practiced

  • Reading comprehension - ensure that you pull the most useful information from the related lesson on measuring customer satisfaction
  • Information recall - access your knowledge to give examples of utilizing existing business data
  • Knowledge application - use your understanding to point out non intrusive methods for determining customer satisfaction

Additional Learning

The corresponding lesson called Methods for Measuring Customer Satisfaction will give you more information on this subject. This lesson teaches you about:

  • The potential outcome of failing to measure customer satisfaction
  • How surveys and existing data are used to determine satisfaction levels
  • Simple ways to measure customer satisfaction during in-person encounters
Final Exam
Call Center Customer Service - Improving Customer Satisfaction
This course currently has no final exam ready
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