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Improving Customer Service With Automated Processes

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the best definition of an automated process?

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1. Which of the following is an example of an automated process?

2. How can automated processes improve customer service?

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About This Quiz & Worksheet

This quiz/worksheet is composed of questions dealing with automated processing on a fundamental and situation-specific level, making for the perfect way to test your comprehension of the material.

Quiz & Worksheet Goals

In these assessments, you'll be tested on various aspects of automated processing, including:

  • How best to define automated processing
  • Examples of this type of process
  • The benefits of automated processing

Skills Practiced

  • Defining key concepts - ensure that you can accurately define automated processing
  • Making connections - use understanding of this process to correctly identify an example
  • Information recall - access the knowledge you've gained regarding the benefits of automated processing in both customer service and customer loyalty

Additional Learning

To learn more about this business tactic, you can look over the accompanying lesson called Improving Customer Service with Automated Processes. This lesson is made up of the following objectives:

  • Understand how automated processing is convenient for both businesses and their customers
  • Explore the ways that automated processing allows staff to focus more on customers
  • Familiarize yourself with an example of automated processing
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