How to Avoid Common Customer Service Email Mistakes


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What term best describes the goal for a business image?

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1. Proper etiquette rules for email help maintain a professional image and helps employees create _____ emails?

2. What action should be AVOIDED when emailing corporate or business emails?

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About This Quiz & Worksheet

The use of proper email etiquette is one component associated with good customer service. In addition to email standards, this quiz stresses the importance of maintaining a professional image.

Quiz & Worksheet Goals

You will need to answer questions about:

  • Employee responsibility
  • Standard email composition
  • Practices that should be avoided

Skills Practiced

  • Critical thinking - apply relevant concepts to examine information about customer service emails in a different light
  • Knowledge application - use your knowledge to answer questions about essential email components
  • Information recall - access the knowledge you've gained regarding the benefits of adhering to etiquette rules

Additional Learning

To learn more about what makes an effective customer service email, see the related lesson called How to Avoid Common Customer Service Email Mistakes. This lesson stresses the importance of refraining from certain practices, such as:

  • Using improper English
  • Attaching unnecessary files
  • Responding to an email more than 24 hours after it is received
Final Exam
Customer Service Email Etiquette
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Chapter Exam